Genre ecologies: an open-system approach to understanding and constructing documentation
ACM Journal of Computer Documentation (JCD)
What you installed is what you see: help navigation in modular software products
IPCC/SIGDOC '00 Proceedings of IEEE professional communication society international professional communication conference and Proceedings of the 18th annual ACM international conference on Computer documentation: technology & teamwork
Live documents with contextual, data-driven information components
Proceedings of the 20th annual international conference on Computer documentation
Proceedings of the 23rd annual international conference on Design of communication: documenting & designing for pervasive information
An online help framework for web applications
SIGDOC '07 Proceedings of the 25th annual ACM international conference on Design of communication
Using customer input to drive change in user assistance
Proceedings of the 26th annual ACM international conference on Design of communication
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The progressive shortening of software development cycles has led software vendors to seek new ways of delivering their product to the customer. When a software product is updated every two or three months, delivering the product only on CD is not a viable alternative. For projects such as IBM VisualAge® for Java™, where a component-based strategy has been chosen for delivering software function, an equivalent strategy must be devised for delivering product documentation. This paper describes the approach we adopted to componentize the VisualAge for Java help system, and describes the technical challenges the approach posed to IBM writers, and the solutions chosen.