Advances in understanding knowledge work: an experience report

Authors:
Mark Zachry;William Hart-Davidson;Clay Spinuzzi
Affiliations:
University of Washington, Seattle, WA;Michigan State University, East Lansing, MI;University of Texas at Austin, Austin, Texas
Venue:
Proceedings of the 26th annual ACM international conference on Design of communication
Year:
2008

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Abstract

Extending our ongoing investigation into the communicative practices of knowledge work, we have made recent advances on three different fronts: methodological framing, investigation of work practices and potential support tools, and application development. Each of these advances is considered in this experience report, which concludes with a brief discussion of where such research might most productively advance next.