Advances in understanding knowledge work: an experience report
Proceedings of the 26th annual ACM international conference on Design of communication
The collaborative construction of "fact" on Wikipedia
Proceedings of the 27th ACM international conference on Design of communication
Best practices for designing third party applications for contextually-aware tools
Proceedings of the 28th ACM International Conference on Design of Communication
Exploring a sustainable and public information ecology
Proceedings of the 28th ACM International Conference on Design of Communication
Designing hospital metrics: visual analytics and process improvement
Proceedings of the 30th ACM international conference on Design of communication
Tracing the user experience of participation
Proceedings of the 30th ACM international conference on Design of communication
Communication Design Quarterly Review
Engaging complexity in usability through assemblage
Communication Design Quarterly Review
Visual research methods and communication design
Proceedings of the 31st ACM international conference on Design of communication
Interfaces as rhetorical constructions: reddit and 4chan during the boston marathon bombings
Proceedings of the 31st ACM international conference on Design of communication
Networked knowledges: student collaborative digital composing as communicative action
Communication Design Quarterly Review
Hi-index | 0.00 |
How does a telecommunications company function when its right hand often doesn't know what its left hand is doing? How do rapidly expanding, interdisciplinary organizations hold together and perform their knowledge work? In this book, Clay Spinuzzi draws on two warring theories of work activity - activity theory and actor-network theory - to examine the networks of activity that make a telecommunications company work and thrive. In doing so, Spinuzzi calls a truce between the two theories, bringing them to the negotiating table to parley about work. Specifically, about net work: the coordinative work that connects, coordinates, and stabilizes polycontextual work activities. To develop this uneasy dialogue, Spinuzzi examines the texts, trades, and technologies at play at Telecorp, both historically and empirically. Drawing on both theories, Spinuzzi provides new insights into how net work actually works and how our theories and research methods can be extended to better understand it.