Designing hospital metrics: visual analytics and process improvement

Authors:
Brenton Faber;Adhish Rajkarnikar
Affiliations:
Worcester Polytechnic Institute, Worcester, MA, USA;Kennedy Health Alliance, Stratford, NJ, USA
Venue:
Proceedings of the 30th ACM international conference on Design of communication
Year:
2012

Citing 7
Cited 0

Design considerations for collaborative visual analytics

Information Visualization - Special issue on visual analytics science and technology
Visual Analytics: Definition, Process, and Challenges

Information Visualization
Network: Theorizing Knowledge Work in Telecommunications

Network: Theorizing Knowledge Work in Telecommunications
The Numerati

The Numerati
Competing on Analytics: The New Science of Winning

Competing on Analytics: The New Science of Winning
The science of interaction

Information Visualization
Using visual analytics to improve hospital scheduling and patient flow

Journal of Theoretical and Applied Electronic Commerce Research

Quantified Score

Hi-index	0.00

Visualization

Abstract

This paper describes the creation, development, and introduction of two new visual analytic tools documenting a process improvement project within a hospital-based medical system. After situating the project within "Visual Analytics" and the Design of Communication, we show hospital performance in these two activities before and after the introduction and dissemination of the visual tool. The paper argues that visual analytics are rhetorical practices merging data with strategic argumentation. As such, visual analytics used in process improvement activities must be supported with system accountability. The project encourages researchers and practitioners to see value in visual analytics as new forms and rhetorical applications of data mining. At the same time we offer that the relationship between analytics, designing communication, and organizational performance is complicated and nuanced with significant issues beyond information and knowledge transfer.