Document collaboration and tacit knowledge

Authors:
Jason Swarts
Affiliations:
Rensselaer Polytechnic Institute, Troy, NY
Venue:
IPCC/SIGDOC '00 Proceedings of IEEE professional communication society international professional communication conference and Proceedings of the 18th annual ACM international conference on Computer documentation: technology & teamwork
Year:
2000

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Abstract

In this paper I will discuss how process documents, video recordings of a person's writing, mediate the way people collaborate with one another to construct texts. First, I talk about tacit knowledge and how it is inarticulate without a medium that supports articulation. I then talk about cognitive tools that support collaboration and how video, as such a tool, can support multiple ways of "seeing" a text, enabling coordination between the various ways people understand how a text works. Finally, I report preliminary findings of a study that suggest specific ways process documents facilitate greater collaboration and coordination between the different perspectives of the collaborators.