Visual documentation of knowledge work: an examination of competing approaches
SIGDOC '07 Proceedings of the 25th annual ACM international conference on Design of communication
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A large enterprise that competes internationally must have an e-business strategy in order to grow. An e-business strategy should include the following components: e-commerce, care of customers, workforce maximization, supply chain management, e-learning, and e-publishing, all of which depend on a web-based platform. These components provide an information flow that cements relationships with all of the company's constituents (which include customers, partners, employees, and vendors) to create a competitive advantage. The e-publishing component includes knowledge management content (documents, processes, and resources).