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CHI '92 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
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Usability inspection methods
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CHI '95 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
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CHI '02 Extended Abstracts on Human Factors in Computing Systems
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Supporting cognitive walkthrough with video data: a mobile learning evaluation study
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CHI '06 Extended Abstracts on Human Factors in Computing Systems
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DIS '06 Proceedings of the 6th conference on Designing Interactive systems
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SIGDOC '07 Proceedings of the 25th annual ACM international conference on Design of communication
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ACM Transactions on Computer-Human Interaction (TOCHI)
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A Usability Inspection of Medication Management in Three Personal Health Applications
HCD 09 Proceedings of the 1st International Conference on Human Centered Design: Held as Part of HCI International 2009
Participatory Human-Centered Design: User Involvement and Design Cross-Fertilization
HCD 09 Proceedings of the 1st International Conference on Human Centered Design: Held as Part of HCI International 2009
EPCE '09 Proceedings of the 8th International Conference on Engineering Psychology and Cognitive Ergonomics: Held as Part of HCI International 2009
Can inspection methods generate valid new knowledge in HCI? The case of semiotic inspection
International Journal of Human-Computer Studies
Evaluating user interfaces with metaphors of human thinking
ERCIM'02 Proceedings of the User interfaces for all 7th international conference on Universal access: theoretical perspectives, practice, and experience
The Essential Persona Lifecycle: Your Guide to Building and Using Personas
The Essential Persona Lifecycle: Your Guide to Building and Using Personas
International Journal of Human-Computer Studies
Feedback from usability evaluation to user interface design: are usability reports any good?
INTERACT'05 Proceedings of the 2005 IFIP TC13 international conference on Human-Computer Interaction
EGOV'07 Proceedings of the 6th international conference on Electronic Government
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Information and Software Technology
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Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
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International Journal of Human-Computer Studies
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The cognitive walkthrough method described by Wharton et al. may be difficult to apply in a large software development company because of social constraints that exist in such companies. Managers, developers, and other team members are pressured for time, tend to lapse into lengthy design discussions, and are sometimes defensive about their user-interface designs. By enforcing four ground rules, explicitly defusing defensiveness, and streamlining the cognitive walkthrough method and data collection procedures, these social constraints can be overcome, and useful, valid data can be obtained. This paper describes a modified cognitive walkthrough process that accomplishes these goals, and has been applied in a large software development company.