The vocabulary problem in human-system communication
Communications of the ACM
Designing the user interface (videotape)
Designing the user interface (videotape)
The case against user interface consistency
Communications of the ACM
User misconceptions of information retrieval systems
International Journal of Man-Machine Studies
Testing a walkthrough methodology for theory-based design of walk-up-and-use interfaces
CHI '90 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Heuristic evaluation of user interfaces
CHI '90 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Split menus: effectively using selection frequency to organize menus
ACM Transactions on Computer-Human Interaction (TOCHI)
Usability inspection methods
The cognitive walkthrough method: a practitioner's guide
Usability inspection methods
A comparison of rule-based and positionally constant arrangements of computer menu items
CHI '87 Proceedings of the SIGCHI/GI Conference on Human Factors in Computing Systems and Graphics Interface
Proceedings of the SIGCHI conference on Human Factors in Computing Systems
The humane interface: new directions for designing interactive systems
The humane interface: new directions for designing interactive systems
The effect of information scent on searching information: visualizations of large tree structures
AVI '00 Proceedings of the working conference on Advanced visual interfaces
Partitioning digital worlds: focal and peripheral awareness in multiple monitor use
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
The notification collage: posting information to public and personal displays
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Groupware walkthrough: adding context to groupware usability evaluation
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Proceedings of the 12th ACM conference on Hypertext and Hypermedia
Usability Engineering
Interaction Design
Two psychology-based usability inspection techniques studied in a diary experiment
Proceedings of the third Nordic conference on Human-computer interaction
Comparing usability problems and redesign proposals as input to practical systems development
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Metaphors of human thinking for usability inspection and design
ACM Transactions on Computer-Human Interaction (TOCHI)
Tracing impact in a usability improvement process
Interacting with Computers
The usability perspective framework
CHI '08 Extended Abstracts on Human Factors in Computing Systems
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Inspection techniques are a useful tool for identifying potential usability problems and for integrating at an early stage evaluation with design processes. Most inspection techniques, however, do not consider users' thinking and may only be used for a limited range of devices and use contexts. We present an inspection technique based on five metaphors of essential aspects of human thinking. The aspects considered are habit; the stream of thought; awareness and associations; the relation between utterances and thought; and knowing. The proposed inspection technique makes users' thinking the centre of evaluation and is readily applicable to new devices and non-traditional use contexts. Initial experience with the technique suggests that it is usable in discussing and evaluating user interfaces.