Improving a human-computer dialogue
Communications of the ACM
Heuristic evaluation of user interfaces
CHI '90 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
User interface evaluation in the real world: a comparison of four techniques
CHI '91 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Comparison of empirical testing and walkthrough methods in user interface evaluation
CHI '92 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Usability problem reports: helping evaluators communicate effectively with developers
Usability inspection methods
Observing, predicting, and analyzing usability problems
Usability inspection methods
HCI '94 Proceedings of the conference on People and computers IX
CHI '95 Conference Companion on Human Factors in Computing Systems
Making a difference—the impact of inspections
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
A comparison of usability techniques for evaluating design
DIS '97 Proceedings of the 2nd conference on Designing interactive systems: processes, practices, methods, and techniques
A toolkit for strategic usability: results from workshops, panels, and surveys
Proceedings of the SIGCHI conference on Human Factors in Computing Systems
A survey of user-centered design practice
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Handbook of Usability Testing: How to Plan, Design, and Conduct Effective Tests
Handbook of Usability Testing: How to Plan, Design, and Conduct Effective Tests
The human-computer interaction handbook
The human-computer interaction handbook
Evaluating usability methods: why the current literature fails the practitioner
interactions - The digital muse: HCI in support of creativity
Comparative usability evaluation
Behaviour & Information Technology
Describing usability problems: are we sending the right message?
interactions - All systems go: how Wall street will benefit from user-centered design
Two psychology-based usability inspection techniques studied in a diary experiment
Proceedings of the third Nordic conference on Human-computer interaction
Damaged merchandise? a review of experiments that compare usability evaluation methods
Human-Computer Interaction
Evaluating user interfaces with metaphors of human thinking
ERCIM'02 Proceedings of the User interfaces for all 7th international conference on Universal access: theoretical perspectives, practice, and experience
Getting the right design and the design right
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
What do usability evaluators do in practice?: an explorative study of think-aloud testing
DIS '06 Proceedings of the 6th conference on Designing Interactive systems
User sketches: a quick, inexpensive, and effective way to elicit more reflective user feedback
Proceedings of the 4th Nordic conference on Human-computer interaction: changing roles
interactions - 25 years of CHI conferences: a photographic essay
Metaphors of human thinking for usability inspection and design
ACM Transactions on Computer-Human Interaction (TOCHI)
Tracing impact in a usability improvement process
Interacting with Computers
Making use of business goals in usability evaluation: an experiment with novice evaluators
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
The usability perspective framework
CHI '08 Extended Abstracts on Human Factors in Computing Systems
Evaluating usability: using models of argumentation to improve persuasiveness of usability feedback
Proceedings of the 7th ACM conference on Designing interactive systems
A Systematic Review of Usability Evaluation in Web Development
WISE '08 Proceedings of the 2008 international workshops on Web Information Systems Engineering
Comparative usability evaluation (CUE-4)
Behaviour & Information Technology
Behaviour & Information Technology
A pattern-based usability inspection method: first empirical performance measures and future issues
BCS-HCI '07 Proceedings of the 21st British HCI Group Annual Conference on People and Computers: HCI...but not as we know it - Volume 2
Work-domain knowledge in usability evaluation: Experiences with Cooperative Usability Testing
Journal of Systems and Software
Proceedings of the 6th Nordic Conference on Human-Computer Interaction: Extending Boundaries
Do patterns help novice evaluators? A comparative study
International Journal of Human-Computer Studies
Analysis in practical usability evaluation: a survey study
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Utilisabilité d'un Espace Personnel d'Information Modifiable par les Utilisateurs
Proceedings of the 25ième conférence francophone on l'Interaction Homme-Machine
A new proposal for improving heuristic evaluation reports performed by novice evaluators
Proceedings of the 2013 Chilean Conference on Human - Computer Interaction
Journal of Systems and Software
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Usability problems predicted by evaluation techniques are useful input to systems development; it is uncertain whether redesign proposals aimed at alleviating those problems are likewise useful. We present a study of how developers of a large web application assess usability problems and redesign proposals as input to their systems development. Problems and redesign proposals were generated by 43 evaluators using an inspection technique and think aloud testing. Developers assessed redesign proposals to have higher utility in their work than usability problems. In interviews they explained how redesign proposals gave them new ideas for tackling well known problems. Redesign proposals were also seen as constructive and concrete input. Few usability problems were new to developers, but the problems supported prioritizing ongoing development of the application and taking design decisions. No developers, however, wanted to receive only problems or redesigns. We suggest developing and using redesign proposals as an integral part of usability evaluation.