Heuristic evaluation of user interfaces
CHI '90 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
User interface evaluation in the real world: a comparison of four techniques
CHI '91 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Finding usability problems through heuristic evaluation
CHI '92 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
The cognitive walkthrough method: a practitioner's guide
Usability inspection methods
Usability problem reports: helping evaluators communicate effectively with developers
Usability inspection methods
Learning and using the cognitive walkthrough method: a case study approach
CHI '95 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Pitching usability to your organization
interactions
Groupware walkthrough: adding context to groupware usability evaluation
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Usability in practice: formative usability evaluations - evolution and revolution
CHI '02 Extended Abstracts on Human Factors in Computing Systems
Handbook of Usability Testing: How to Plan, Design, and Conduct Effective Tests
Handbook of Usability Testing: How to Plan, Design, and Conduct Effective Tests
Context of use within usability activities
International Journal of Human-Computer Studies
E-Commerce User Experience
Reconditioned merchandise: extended structured report formats in usability inspection
CHI '04 Extended Abstracts on Human Factors in Computing Systems
Describing usability problems: are we sending the right message?
interactions - All systems go: how Wall street will benefit from user-centered design
Two psychology-based usability inspection techniques studied in a diary experiment
Proceedings of the third Nordic conference on Human-computer interaction
Comparing usability problems and redesign proposals as input to practical systems development
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
What do usability evaluators do in practice?: an explorative study of think-aloud testing
DIS '06 Proceedings of the 6th conference on Designing Interactive systems
Designing worth is worth designing
Proceedings of the 4th Nordic conference on Human-computer interaction: changing roles
Usability professionals-current practices and future development
Interacting with Computers
interactions - 25 years of CHI conferences: a photographic essay
Involving top management in IT projects
Communications of the ACM
Usability and software development: roles of the stakeholders
HCI'07 Proceedings of the 12th international conference on Human-computer interaction: interaction design and usability
Evaluating the communication design of branded websites: a value-based framework
Proceedings of the 27th ACM international conference on Design of communication
Proceedings of the 6th Nordic Conference on Human-Computer Interaction: Extending Boundaries
The effect of task assignments and instruction types on remote asynchronous usability testing
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
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The utility and impact of a usability evaluation depend on how well its results align with the business goals of the system under evaluation. However, how to achieve such alignment is not well understood. We propose a simple technique that requires active consideration of a system's business goals in planning and reporting evaluations. The technique is tested in an experiment with 44 novice evaluators using think aloud testing. The evaluators considering business goals report fewer usability problems compared to evaluators that did not use the technique. The company commissioning the evaluation, however, assesses those problems 30-42% higher on four dimensions of utility. We discuss how the findings may generalize to usability professionals, and how the technique may be used in realistic usability evaluations. More generally, we discuss how our results illustrate one of a variety of ways in which business goals and other facets of a system's context may enter into usability evaluations.