Intuition in software development
Proceedings of the International Joint Conference on Theory and Practice of Software Development (TAPSOFT) on Formal Methods and Software, Vol.2: Colloquium on Software Engineering (CSE)
The vocabulary problem in human-system communication
Communications of the ACM
Testing a walkthrough methodology for theory-based design of walk-up-and-use interfaces
CHI '90 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Heuristic evaluation of user interfaces
CHI '90 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
User interface evaluation in the real world: a comparison of four techniques
CHI '91 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
A reappraisal of structured analysis: design in an organizational context
ACM Transactions on Information Systems (TOIS)
Usability inspection methods
The cognitive walkthrough method: a practitioner's guide
Usability inspection methods
Learning and using the cognitive walkthrough method: a case study approach
CHI '95 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
A field study of exploratory learning strategies
ACM Transactions on Computer-Human Interaction (TOCHI)
Paper as an analytic resource for the design of new technologies
Proceedings of the ACM SIGCHI Conference on Human factors in computing systems
A comparison of rule-based and positionally constant arrangements of computer menu items
CHI '87 Proceedings of the SIGCHI/GI Conference on Human Factors in Computing Systems and Graphics Interface
Proceedings of the SIGCHI conference on Human Factors in Computing Systems
The humane interface: new directions for designing interactive systems
The humane interface: new directions for designing interactive systems
Groupware walkthrough: adding context to groupware usability evaluation
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Cognitive walkthrough for the web
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Voice-mail diary studies for naturalistic data capture under mobile conditions
CSCW '02 Proceedings of the 2002 ACM conference on Computer supported cooperative work
E-Commerce User Experience
Journal of the American Society for Information Science and Technology
Evaluating user interfaces with metaphors of human thinking
ERCIM'02 Proceedings of the User interfaces for all 7th international conference on Universal access: theoretical perspectives, practice, and experience
Comparing usability problems and redesign proposals as input to practical systems development
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
CHI '05 Extended Abstracts on Human Factors in Computing Systems
What do usability evaluators do in practice?: an explorative study of think-aloud testing
DIS '06 Proceedings of the 6th conference on Designing Interactive systems
Metaphors of human thinking for usability inspection and design
ACM Transactions on Computer-Human Interaction (TOCHI)
Tracing impact in a usability improvement process
Interacting with Computers
Making use of business goals in usability evaluation: an experiment with novice evaluators
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
A Systematic Review of Usability Evaluation in Web Development
WISE '08 Proceedings of the 2008 international workshops on Web Information Systems Engineering
Empirical validation of a usability inspection method for model-driven Web development
Journal of Systems and Software
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Inspection techniques are widely used during systems design as a supplement to empirical evaluations of usability. Psychology-based inspection techniques could give important insights into how thinking shapes interaction, yet most inspection techniques do not explicitly consider users' thinking. We present an experiment comparing two psychology-based inspection techniques, cognitive walkthrough (CW) and metaphors of human thinking (MOT). Twenty participants evaluated web sites for e-commerce while keeping diaries of insights and problems experienced with the techniques. Using MOT, participants identified 30% more usability problems and in a reference collection of problems achieved a broader coverage. Participants preferred using the metaphors, finding them broader in scope. An analysis of the diaries shows that participants find it hard to understand MOT, while CW limits the scope of their search for usability problems. Participants identified problems in many ways, not only through the techniques, reflecting large differences in individual working styles.