Designing the user interface (videotape)
Designing the user interface (videotape)
The Xerox Star: A Retrospective
Computer
Testing a walkthrough methodology for theory-based design of walk-up-and-use interfaces
CHI '90 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Heuristic evaluation of user interfaces
CHI '90 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
User interface evaluation in the real world: a comparison of four techniques
CHI '91 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Comparison of empirical testing and walkthrough methods in user interface evaluation
CHI '92 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Usability inspection methods
The cognitive walkthrough method: a practitioner's guide
Usability inspection methods
A guide to metaphorical design
Communications of the ACM
The trouble with computers
Evaluating a user interface with ergonomic criteria
International Journal of Human-Computer Interaction
Learning and using the cognitive walkthrough method: a case study approach
CHI '95 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
The effect of task description detail on evaluator performance with cognitive walkthroughs
CHI 98 Cconference Summary on Human Factors in Computing Systems
A toolkit for strategic usability: results from workshops, panels, and surveys
Proceedings of the SIGCHI conference on Human Factors in Computing Systems
Proceedings of the SIGCHI conference on Human Factors in Computing Systems
The humane interface: new directions for designing interactive systems
The humane interface: new directions for designing interactive systems
The user action framework: a reliable foundation for usability engineering support tools
International Journal of Human-Computer Studies
Usability Engineering
Interaction Design
E-Commerce User Experience
Heuristic evaluation of ambient displays
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
The human-computer interaction handbook
Evaluating usability methods: why the current literature fails the practitioner
interactions - The digital muse: HCI in support of creativity
ACM Transactions on Computer-Human Interaction (TOCHI)
Two psychology-based usability inspection techniques studied in a diary experiment
Proceedings of the third Nordic conference on Human-computer interaction
Comparing usability problems and redesign proposals as input to practical systems development
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Computing versus human thinking
Communications of the ACM - The patent holder's dilemma: buy, sell, or troll?
Damaged merchandise? a review of experiments that compare usability evaluation methods
Human-Computer Interaction
Evaluating user interfaces with metaphors of human thinking
ERCIM'02 Proceedings of the User interfaces for all 7th international conference on Universal access: theoretical perspectives, practice, and experience
A Gestalt theoretic perspective on the user experience of location-based services
OZCHI '07 Proceedings of the 19th Australasian conference on Computer-Human Interaction: Entertaining User Interfaces
Journal of Location Based Services
Heuristic Evaluations of Bioinformatics Tools: A Development Case
Proceedings of the 13th International Conference on Human-Computer Interaction. Part I: New Trends
Evaluation criteria for assessing the usability of ERP systems
Proceedings of the 2009 Annual Research Conference of the South African Institute of Computer Scientists and Information Technologists
Controlling the usability evaluation process under varying defect visibility
Proceedings of the 23rd British HCI Group Annual Conference on People and Computers: Celebrating People and Technology
Training software developers in usability engineering: a literature review
Proceedings of the 6th Nordic Conference on Human-Computer Interaction: Extending Boundaries
Do patterns help novice evaluators? A comparative study
International Journal of Human-Computer Studies
Crucial web usability factors of 36 industries for students: a large-scale empirical study
Electronic Commerce Research
Exploring the usability of web portals: A Croatian case study
International Journal of Information Management: The Journal for Information Professionals
Emo+Eval: including emotions in the process of evaluating interactive systems
Proceedings of the 2013 Chilean Conference on Human - Computer Interaction
A human-centric framework for context-aware flowable services in cloud computing environments
Information Sciences: an International Journal
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Usability inspection techniques are widely used, but few focus on users' thinking and many are appropriate only for particular devices and use contexts. We present a new technique (MOT) that guides inspection by metaphors of human thinking. The metaphors concern habit, the stream of thought, awareness and associations, the relation between utterances and thought, and knowing. The main novelty of MOT is its psychological basis combined with its use of metaphors to stimulate inspection. The first of three experiments shows that usability problems uncovered with MOT are more serious and more complex to repair than problems found with heuristic evaluation. Problems found with MOT are also judged more likely to persist for expert users. The second experiment shows that MOT finds more problems than cognitive walkthrough, and has a wider coverage of a reference collection of usability problems. Participants prefer using MOT over cognitive walkthrough; an important reason being the wider scope of MOT. The third experiment compares MOT, cognitive walkthrough, and think aloud testing, in the context of nontraditional user interfaces. Participants prefer using think aloud testing, but identify few problems with that technique that are not found also with MOT or cognitive walkthrough. MOT identifies more problems than the other techniques. Across experiments and measures of usability problems' utility in systems design, MOT performs better than existing inspection techniques and is comparable to think aloud testing.