User interface evaluation in the real world: a comparison of four techniques
CHI '91 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Refining the test phase of usability evaluation: how many subjects is enough?
Human Factors - Special issue: measurement in human factors
Cost-justifying usability
Field methods casebook for software design
Field methods casebook for software design
Proceedings of the SIGCHI conference on Human Factors in Computing Systems
Damaged merchandise? a review of experiments that compare usability evaluation methods
Human-Computer Interaction
Design, science, and engineering topics?: teaching HCI with a unified method
Proceedings of the 35th SIGCSE technical symposium on Computer science education
Automatic support for web user studies with SCONE and TEA
CHI '04 Extended Abstracts on Human Factors in Computing Systems
Comparing usability problems and redesign proposals as input to practical systems development
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
A development framework for value-centred design
CHI '05 Extended Abstracts on Human Factors in Computing Systems
Programmer-focused website accessibility evaluations
Proceedings of the 7th international ACM SIGACCESS conference on Computers and accessibility
Reality testing: HCI challenges in non-traditional environments
CHI '06 Extended Abstracts on Human Factors in Computing Systems
What do usability evaluators do in practice?: an explorative study of think-aloud testing
DIS '06 Proceedings of the 6th conference on Designing Interactive systems
Personal and Ubiquitous Computing
Sample sizes for usability tests: mostly math, not magic
interactions - Waits & Measures
Modified contextual design as a field evaluation method
Proceedings of the 4th Nordic conference on Human-computer interaction: changing roles
Increasing the impact of usability work in software development
CHI '07 Extended Abstracts on Human Factors in Computing Systems
A comparison of usability evaluation methods for child participants in a school setting
Proceedings of the 6th international conference on Interaction design and children
Metaphors of human thinking for usability inspection and design
ACM Transactions on Computer-Human Interaction (TOCHI)
Information Processing and Management: an International Journal
Tracing impact in a usability improvement process
Interacting with Computers
Usability evaluation methods in practice: understanding the context in which they are embedded
Proceedings of the 14th European conference on Cognitive ergonomics: invent! explore!
Evaluating system utility and conceptual fit using CASSM
International Journal of Human-Computer Studies
Visualisation to Aid Biodiversity Studies through Accurate Taxonomic Reconciliation
BNCOD '08 Proceedings of the 25th British national conference on Databases: Sharing Data, Information and Knowledge
Understanding User Centred Design (UCD) for People with Special Needs
ICCHP '08 Proceedings of the 11th international conference on Computers Helping People with Special Needs
Journal of the American Society for Information Science and Technology
Identifying Phenotypes and Genotypes: A Case Study Evaluating an In-Car Navigation System
Engineering Interactive Systems
Scrutinising usability evaluation: does thinking aloud affect behaviour and mental workload?
Behaviour & Information Technology
A survey of software learnability: metrics, methodologies and guidelines
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Social network analysis and interactive device design analysis
Proceedings of the 1st ACM SIGCHI symposium on Engineering interactive computing systems
User-Centered Design and Evaluation --- The Big Picture
Proceedings of the 13th International Conference on Human-Computer Interaction. Part I: New Trends
From Paper to PDA: Design and Evaluation of a Clinical Ward Instruction on a Mobile Device
INTERACT '09 Proceedings of the 12th IFIP TC 13 International Conference on Human-Computer Interaction: Part II
How to bring HCI research and practice closer together
CHI '10 Extended Abstracts on Human Factors in Computing Systems
Researcher-practitioner interaction
CHI '10 Extended Abstracts on Human Factors in Computing Systems
Validity and cross-validity in HCI publications
DSVIS'06 Proceedings of the 13th international conference on Interactive systems: Design, specification, and verification
Interaction walkthrough: evaluation of safety critical interactive systems
DSVIS'06 Proceedings of the 13th international conference on Interactive systems: Design, specification, and verification
Usability and software development: roles of the stakeholders
HCI'07 Proceedings of the 12th international conference on Human-computer interaction: interaction design and usability
Training software developers in usability engineering: a literature review
Proceedings of the 6th Nordic Conference on Human-Computer Interaction: Extending Boundaries
Designing a personal health application for older adults to manage medications
Proceedings of the 1st ACM International Health Informatics Symposium
Do patterns help novice evaluators? A comparative study
International Journal of Human-Computer Studies
A case study of user-centred design in four swiss RUP projects
Advances in Human-Computer Interaction
International Journal of Human-Computer Studies
Usability evaluation in software development practice
INTERACT'11 Proceedings of the 13th IFIP TC 13 international conference on Human-computer interaction - Volume Part IV
Journal of Medical Systems
Evaluating the collaborative critique method
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Backtracking Events as Indicators of Usability Problems in Creation-Oriented Applications
ACM Transactions on Computer-Human Interaction (TOCHI)
Proceedings of the 24th Australian Computer-Human Interaction Conference
Made for sharing: HCI stories of transfer, triumph and tragedy
CHI '13 Extended Abstracts on Human Factors in Computing Systems
DUXU'13 Proceedings of the Second international conference on Design, User Experience, and Usability: design philosophy, methods, and tools - Volume Part I
Evaluating the Usability of Multimedia, Mobile and Network-Based Products
International Journal of Wireless Networks and Broadband Technologies
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Practitioners who deal in the business world must find ways to keep up-to-date with best practices in the field and must apply them to their work in cost-effective ways. Research should help to define best practices, but often the worlds of research and of practice can seem too dichotomous. Recently, for instance, the fields of usability and user-centered design generally have seen considerable controversy about the relative effectiveness of different methodologies. In this column, Dennis Wixon argues that we need to look at whether we are evaluating methods by the appropriate criteria. He considers the growing body of literature on evaluation of methods unhelpful, or even irrelevant, to the practitioner. He argues that consideration of the factors that determine success of usability efforts in product development organizations will fundamentally change the terms of the debate. ---David A. Siegel