Evaluating usability methods: why the current literature fails the practitioner
interactions - The digital muse: HCI in support of creativity
ACM Transactions on Computer-Human Interaction (TOCHI)
User interface design with matrix algebra
ACM Transactions on Computer-Human Interaction (TOCHI)
Damaged merchandise? a review of experiments that compare usability evaluation methods
Human-Computer Interaction
Repairing damaged merchandise: a rejoinder
Human-Computer Interaction
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Papers in HCI play different roles, whether to inspire, solve industrial problems or further the science of HCI. There is a potential conflict between the different views, and a danger that different forms of validity are assumed by author and reader-- deliberately or accidentally. This paper reviews some of the issues in this complex area and makes practical recommendations. In particular, the paper introduces the term "cross-validity" to help make explicit the issues, problems and means to tackle them.