Usability inspection methods
The cognitive walkthrough method: a practitioner's guide
Usability inspection methods
Collaborative plans for complex group action
Artificial Intelligence
The user action framework: a reliable foundation for usability engineering support tools
International Journal of Human-Computer Studies
Evaluating usability methods: why the current literature fails the practitioner
interactions - The digital muse: HCI in support of creativity
Undo and erase events as indicators of usability problems
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Understanding usability practices in complex domains
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Usability of Complex Information Systems: Evaluation of User Interaction
Usability of Complex Information Systems: Evaluation of User Interaction
Usability through system-user collaboration: design principles for greater erp usability
DESRIST'10 Proceedings of the 5th international conference on Global Perspectives on Design Science Research
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We introduce a new usability walkthrough method called Collaborative Critique (CC), which is inspired by the human-computer collaboration paradigm of system-user interaction. This method applies a "collaboration lens" to assessing the system's behavior and its impact on the user's efforts in the context of the task being performed. We present findings from a laboratory evaluation of the CC method with usability practitioners, in which the results of the CC walkthrough were compared to a benchmark set of problems collected via user testing with two experimental Enterprise Resource Planning (ERP) system tasks. The development of this new usability evaluation method was driven by the need for an approach that assesses the adequacy of the system's support for reducing the user's cognitive and physical effort in the context of the interaction.