Designing for usability: key principles and what designers think
Communications of the ACM
Enhancing the explanatory power of usability heuristics
CHI '94 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Collaborative plans for complex group action
Artificial Intelligence
Usability engineering: scenario-based development of human-computer interaction
Usability engineering: scenario-based development of human-computer interaction
A writer's collaborative assistant
Proceedings of the 7th international conference on Intelligent user interfaces
A Practical Guide to Usability Testing
A Practical Guide to Usability Testing
MAAMAW '92 Selected papers from the 4th European Workshop on on Modelling Autonomous Agents in a Multi-Agent World, Artificial Social Systems
The human-computer interaction handbook
Teaching and Working with Robots as a Collaboration
AAMAS '04 Proceedings of the Third International Joint Conference on Autonomous Agents and Multiagent Systems - Volume 3
Human-centered design considered harmful
interactions - Ambient intelligence: exploring our living environment
Theory-based design for easily learned interfaces
Human-Computer Interaction
A Collaboration Model for ERP User-System Interaction
HICSS '10 Proceedings of the 2010 43rd Hawaii International Conference on System Sciences
Evaluating the collaborative critique method
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Implementing design principles for collaborative ERP systems
DESRIST'12 Proceedings of the 7th international conference on Design Science Research in Information Systems: advances in theory and practice
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Enterprise Resource Planning (ERP) systems have become essential in industry, yet the potential value created through system use can be illusive due to poor usability Extensive interviews with users revealed that the underlying complexity of these systems manifests itself in unintuitive interfaces that are challenging to use Given the lack of progress made with traditional design approaches, we propose a different tactic based on a system-user collaborative approach This entails that the system acts as a collaborative partner by sharing knowledge, providing task-specific support, and adapting to user behaviors Based on this collaborative view, we derive a set of principles for guiding the design of ERP systems and provide concrete examples demonstrating (1) how a lack of collaborativeness contributes to various usability problems, and (2) how our proposed design principles can be used to enhance the collaborativeness and, hence, the usability of ERP systems.