Usability through system-user collaboration: design principles for greater erp usability
DESRIST'10 Proceedings of the 5th international conference on Global Perspectives on Design Science Research
Implementing design principles for collaborative ERP systems
DESRIST'12 Proceedings of the 7th international conference on Design Science Research in Information Systems: advances in theory and practice
Modeling Data for Enterprise Systems with Memories
Journal of Database Management
Successful product or successful system? User satisfaction measurement of ERP software
Journal of Intelligent Manufacturing
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Enterprise Resource Planning (ERP) systems have received well-deserved attention from both the industry and the research communities, yet the usability of these systems remains a challenge. This paper proposes a model of the usability of ERP systems based on collaboration theory. In this model, Commitment to Joint Activity (CJA), Mutual Responsiveness (MR), and Commitment to Mutual Support (CMS) are properties of Shared Cooperative Activity between the user and the ERP system. The strength of this collaboration (conceptualized as the interaction of the individual properties: CJA, MR, and CMS) impacts the system's usability. The proposed constructs are illustrated with data from a field-based case study. Our findings provide initial support for our model of human-computer collaboration in ERP systems.