Designing for usability: key principles and what designers think
Communications of the ACM
ACM SIGCHI curricula for human-computer interaction
ACM SIGCHI curricula for human-computer interaction
The pluralistic usability walkthrough: coordinated empathies
Usability inspection methods
Domain-specific design of user interfaces
International Journal of Human-Computer Interaction
Communications of the ACM
Methods & tools: participatory heuristic evaluation
interactions
Contextual design: defining customer-centered systems
Contextual design: defining customer-centered systems
Rapid ethnography: time deepening strategies for HCI field research
DIS '00 Proceedings of the 3rd conference on Designing interactive systems: processes, practices, methods, and techniques
Meta-design: design for designers
DIS '00 Proceedings of the 3rd conference on Designing interactive systems: processes, practices, methods, and techniques
A survey of user-centered design practice
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Usability in practice: field methods evolution and revolution
CHI '02 Extended Abstracts on Human Factors in Computing Systems
Cognitive Work Analysis: Towards Safe, Productive, and Healthy Computer-Based Work
Cognitive Work Analysis: Towards Safe, Productive, and Healthy Computer-Based Work
Usability Engineering
Participatory Design: Principles and Practices
Participatory Design: Principles and Practices
A Practical Guide to Usability Testing
A Practical Guide to Usability Testing
CHI '05 Extended Abstracts on Human Factors in Computing Systems
Usability professionals-current practices and future development
Interacting with Computers
A human activity approach to user interfaces
Human-Computer Interaction
FEATURE: Is usability obsolete?
interactions - Design Fiction
Benefits of matching domain structure for planning software: the right stuff
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Modern software product support processes and the usage of multimedia formats
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
HCD'11 Proceedings of the 2nd international conference on Human centered design
OR specific domain model for usability evaluations of intra-operative systems
IPCAI'11 Proceedings of the Second international conference on Information processing in computer-assisted interventions
Evaluating the collaborative critique method
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
International Journal of Human-Computer Studies
Gamers as usability evaluators: a study in the domain of virtual worlds
Proceedings of the 11th Brazilian Symposium on Human Factors in Computing Systems
Journal of Systems and Software
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Although usability methods are widely used for evaluating conventional graphical user interfaces and websites, there is a growing concern that current approaches are inadequate for evaluating complex, domain-specific tools. We interviewed 21 experienced usability professionals, including in-house experts, external consultants, and managers working in a variety of complex domains, and uncovered the challenges commonly posed by domain complexity and how practitioners work around them. We found that despite the best efforts by usability professionals to get familiar with complex domains on their own, the lack of formal domain expertise can be a significant hurdle for carrying out effective usability evaluations. Partnerships with domain experts lead to effective results as long as domain experts are willing to be an integral part of the usability team. These findings suggest that for achieving usability in complex domains, some fundamental educational changes may be needed in the training of usability professionals.