A field study of the software design process for large systems
Communications of the ACM
Conceptions of the discipline of HCI: craft, applied science, and engineering
Proceedings of the fifth conference of the British Computer Society, Human-Computer Interaction Specialist Group on People and computers V
Interactive Systems: Bridging the Gaps Between Developers and Users
Computer - Special issue on instruction sequencing
Obstacles to user involvement in software product development, with implications for CSCW
International Journal of Man-Machine Studies - Computer-supported cooperative work and groupware. part 2
Design at work: cooperative design of computer systems
Design at work: cooperative design of computer systems
CHI '92 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Organizational obstacles to interface design and development: two participant-observer studies
ACM Transactions on Computer-Human Interaction (TOCHI)
Task analysis and systems analysis for software development
Interacting with Computers
Toward foundational analysis in human-computer interaction
The social and interactional dimensions of human-computer interfaces
UPA and CHI surveys on usability processes
ACM SIGCHI Bulletin
Transforming work: collaboration, learning, and design
Communications of the ACM
Contextual design: defining customer-centered systems
Contextual design: defining customer-centered systems
The unified software development process
The unified software development process
A toolkit for strategic usability: results from workshops, panels, and surveys
Proceedings of the SIGCHI conference on Human Factors in Computing Systems
Usability engineering: scenario-based development of human-computer interaction
Usability engineering: scenario-based development of human-computer interaction
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
A survey of user-centered design practice
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
The Inmates Are Running the Asylum
The Inmates Are Running the Asylum
Proceedings of the 20th annual international conference on Computer documentation
IEEE Software
Usage-Centered Engineering for Web Applications
IEEE Software
Design-oriented human-computer interaction
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Costs and Benefits of User Involvement in Design: Practitioners' Views
HCI '96 Proceedings of HCI on People and Computers XI
Deconstructing Silos: The Business Value of Usability in the 21st Century
Proceedings of the IFIP 17th World Computer Congress - TC13 Stream on Usability: Gaining a Competitive Edge
How does the design community think about design?
DIS '02 Proceedings of the 4th conference on Designing interactive systems: processes, practices, methods, and techniques
Building the usability professionals certification scheme: where next?
EUPA'02 Proceedings of the 1st European UPA conference on European usability professionals association conference - Volume 3
Procuring a usable system using unemployed personas
Proceedings of the third Nordic conference on Human-computer interaction
Making a difference: a survey of the usability profession in Sweden
Proceedings of the third Nordic conference on Human-computer interaction
Tasks for and tasks in human-computer interaction
Interacting with Computers
The lonesome cowboy: A study of the usability designer role in systems development
Interacting with Computers
A research agenda for the nineties in human-computer interaction
Human-Computer Interaction
The work of IT system developers in context: an organizational case study
Human-Computer Interaction
Understanding representation in design
Human-Computer Interaction
Software for Use: A Practical Guide to the Models and Methods of Usage-Centered Design
Software for Use: A Practical Guide to the Models and Methods of Usage-Centered Design
Management perspectives on usability in a public authority: a case study
Proceedings of the 4th Nordic conference on Human-computer interaction: changing roles
The lonesome cowboy: A study of the usability designer role in systems development
Interacting with Computers
Making use of business goals in usability evaluation: an experiment with novice evaluators
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Interacting with Computers
Obstacles to usability evaluation in practice: a survey of software development organizations
Proceedings of the 5th Nordic conference on Human-computer interaction: building bridges
Introducing usability roles in public authorities
Proceedings of the 5th Nordic conference on Human-computer interaction: building bridges
Understanding usability practices in complex domains
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
How do developers meet users?: attitudes and processes in software development
DSVIS'06 Proceedings of the 13th international conference on Interactive systems: Design, specification, and verification
Involving users in OPAC interface design: perspective from a UK study
Proceedings of the 2007 conference on Human interface: Part II
Post-deployment usability: a survey of current practices
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Playing stupid, caring for users, and putting on a good show: Feminist acts in usability study work
Interacting with Computers
HESSD'09 Proceedings of the 7th FIP WG 13.5 international conference on Human Error, Safety and Systems Development
Analysis in practical usability evaluation: a survey study
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Designing for a billion users: a case study of facebook
CHI '12 Extended Abstracts on Human Factors in Computing Systems
Localising HCI practice for local needs
IHCI'10 Proceedings of the 2010 international conference on Interaction Design & International Development
User perceptions of online public library catalogues
International Journal of Information Management: The Journal for Information Professionals
Design for risk control: The role of usability engineering in the management of use-related risks
Journal of Biomedical Informatics
SBM'06 Proceedings of the Third Eurographics conference on Sketch-Based Interfaces and Modeling
Exploitation of heuristics for virtual environments
Proceedings of the 7th Nordic Conference on Human-Computer Interaction: Making Sense Through Design
Proceedings of the 7th Nordic Conference on Human-Computer Interaction: Making Sense Through Design
Proceedings of the 3rd International Conference on Human Computer Interaction
Journal of Organizational and End User Computing
Made for sharing: HCI stories of transfer, triumph and tragedy
CHI '13 Extended Abstracts on Human Factors in Computing Systems
Usability evaluation guidelines for business intelligence applications
Proceedings of the South African Institute for Computer Scientists and Information Technologists Conference
Journal of Systems and Software
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The usability concept has now received such a wide recognition in information technology (IT) development that working with usability can be regarded as a profession in its own right. In recent research projects, we have surveyed and studied usability work on an individual level in a number of Swedish development organisations, including success factors and obstacles. What we have seen relates to the individual usability professional and her background and experiences, the organisation in which she operates, the development process, communication and communication means, and finally the attitudes and basic values held by the people involved. In this paper, we compile and reflect on selected findings from different studies on usability work in practical systems development in a number of Swedish organisations. We discuss our findings from a practical point of view and relate them to the research of others within the international HCI community. Finally, we discuss some issues we consider important for the future development of the practice of usability that we believe is of interest to the international community of usability professionals.