Designing for usability: key principles and what designers think
Communications of the ACM
A mathematical model of the finding of usability problems
INTERCHI '93 Proceedings of the INTERCHI '93 conference on Human factors in computing systems
Human-computer interaction
Usability Engineering
Beyond data warehousing: what's next in business intelligence?
Proceedings of the 7th ACM international workshop on Data warehousing and OLAP
A tool to support usability inspection
Proceedings of the working conference on Advanced visual interfaces
Researching Information Systems and Computing
Researching Information Systems and Computing
Human-Computer Interaction (3rd Edition)
Human-Computer Interaction (3rd Edition)
Usability professionals-current practices and future development
Interacting with Computers
Integrated decision support systems: A data warehousing perspective
Decision Support Systems
HICSS '08 Proceedings of the Proceedings of the 41st Annual Hawaii International Conference on System Sciences
Two-level trust-based decision model for information assurance in a virtual organization
Decision Support Systems
Collaborative and Distributed Chemical Engineering. From Understanding to Substantial Design Process Support
Knowledge acquisition for decision support systems on an electronic assembly line
Expert Systems with Applications: An International Journal
Obstacles to usability evaluation in practice: a survey of software development organizations
Proceedings of the 5th Nordic conference on Human-computer interaction: building bridges
Research on using ANP to establish a performance assessment model for business intelligence systems
Expert Systems with Applications: An International Journal
Preventing knowledge transfer errors: Probabilistic decision support systems through the users' eyes
International Journal of Approximate Reasoning
Do you need general principles or concrete heuristics?: a model for categorizing usability criteria
Proceedings of the 20th Australasian Conference on Computer-Human Interaction: Designing for Habitus and Habitat
Usability evaluation methods: mind the gaps
Proceedings of the 2009 Annual Research Conference of the South African Institute of Computer Scientists and Information Technologists
Number of people required for usability evaluation: the 10±2 rule
Communications of the ACM
Measuring the User Experience: Collecting, Analyzing, and Presenting Usability Metrics
Measuring the User Experience: Collecting, Analyzing, and Presenting Usability Metrics
Evaluating the future of HCI: challenges for the evaluation of emerging applications
ICMI'06/IJCAI'07 Proceedings of the ICMI 2006 and IJCAI 2007 international conference on Artifical intelligence for human computing
Mobile user experience in a mlearning environment
SAICSIT '10 Proceedings of the 2010 Annual Research Conference of the South African Institute of Computer Scientists and Information Technologists
An overview of business intelligence technology
Communications of the ACM
Interaction Design: Beyond Human - Computer Interaction
Interaction Design: Beyond Human - Computer Interaction
Evaluation model of business intelligence for enterprise systems using fuzzy TOPSIS
Expert Systems with Applications: An International Journal
Business Intelligence (BI) Success And The Role Of BI Capabilities
International Journal of Intelligent Systems in Accounting and Finance Management
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Business Intelligence (BI) applications provide business information and drive decision support. To derive maximum benefit from BI applications, the applications need to be used optimally. Optimal use depends on various factors including the usability of the product. The documented need for BI usability research together with the practical need for BI evaluation guidelines provides the rationale for this study. The purpose of the study was to investigate the usability evaluation of BI applications in the context of a coal mining organisation. In a mining environment companies need to derive maximum benefit from BI applications, therefore these applications need to be used optimally and that places the focus on usability. The research is guided by the question: What criteria should be used to evaluate the usability of BI applications. The research design included user observation, heuristic evaluation and a survey. Based on observations made during user support on a BI application used at a coal mining organisation a log of usability issues was compiled. The usability criteria extracted from this log was compared and contrasted with general usability criteria from literature to synthesize an initial set of BI usability evaluation criteria. These criteria were used as the basis for a heuristic evaluation of the BI application used at the coal mining organisation. The same BI application was also evaluated using the Software Usability Measurement Inventory (SUMI) standardised questionnaire. The results from the two evaluations were triangulated to provide a validated and refined set of criteria. The main contribution of the study is the usability evaluation criteria for BI applications presented as guidelines. These guidelines deviate from existing evaluation guidelines in the emphasis on information architecture, data quality and learnability.