The measurement of end-user computing satisfaction
MIS Quarterly
Systems that support decision makers: description and analysis
Systems that support decision makers: description and analysis
Business Intelligence Roadmap: The Complete Project Lifecycle for Decision-Support Applications
Business Intelligence Roadmap: The Complete Project Lifecycle for Decision-Support Applications
A work system view of DSS in its fourth decade
Decision Support Systems
Data warehouse governance: best practices at blue cross and blue shield of North Carolina
Decision Support Systems
Factors that contribute to management support system success: An analysis of field studies
Decision Support Systems
Journal of Management Information Systems
Linking Business Intelligence into Your Business
IT Professional
International Journal of Intelligent Systems in Accounting and Finance Management
Building And Evolving Data Warehousing And Business Intelligence Artefacts: The Case Of Sysco
International Journal of Intelligent Systems in Accounting and Finance Management
Business intelligence success: The roles of BI capabilities and decision environments
Information and Management
Usability evaluation guidelines for business intelligence applications
Proceedings of the South African Institute for Computer Scientists and Information Technologists Conference
Using Business Analytics for Strategic Alignment and Organisational Transformation
International Journal of Business Intelligence Research
Using Business Analytics for Strategic Alignment and Organisational Transformation
International Journal of Business Intelligence Research
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Business intelligence (BI) has become the top priority for many organizations who have implemented BI solutions to improve their decision-making process. Yet, not all BI initiatives have fulfilled the expectations. We suggest that one of the reasons for failure is the lack of an understanding of the critical factors that define the success of BI applications, and that BI capabilities are among those critical factors. We present findings from a survey of 116 BI professionals that provides a snapshot of user satisfaction with various BI capabilities and the relationship between these capabilities and user satisfaction with BI. Our findings suggest that users are generally satisfied with BI overall and with BI capabilities. However, the BI capabilities with which they are most satisfied are not necessarily the ones that are the most strongly related to BI success. Of the five capabilities that were the most highly correlated with overall satisfaction with BI, only one was specifically related to data. Another interesting finding implies that, although users are not highly satisfied with the level of interaction of BI with other systems, this capability is highly correlated with BI success. Implications of these findings for the successful use and management of BI are discussed. Copyright © 2012 John Wiley & Sons, Ltd.