Intelligence-led policing at the Amsterdam-Amstelland Police Department: operationalized business intelligence with an enterprise ambition

  • Authors:

  • Stijn Viaene;Steven De Hertogh;Luc Lutin;Annemarie Maandag;Stephan Den Hengst;Reinder Doeleman

  • Affiliations:

  • Department of Decision Sciences and Information Management, K.U.Leuven & Operations and Technology Management Centre, Vlerick Leuven Gent Management School, Naamsestraat 69, 3000 Leuven, Belgium;Operations and Technology Management Centre, Vlerick Leuven Gent Management School, Vlamingenstraat 83, 3000 Leuven, Belgium;Operations and Technology Management Centre, Vlerick Leuven Gent Management School, Vlamingenstraat 83, 3000 Leuven, Belgium;Amsterdam-Amstelland Police Department, James Wattstraat 84, Postbus 2287, 1000 CG Amsterdam, The Netherlands;Amsterdam-Amstelland Police Department, James Wattstraat 84, Postbus 2287, 1000 CG Amsterdam, The Netherlands;Amsterdam-Amstelland Police Department, James Wattstraat 84, Postbus 2287, 1000 CG Amsterdam, The Netherlands

  • Venue:
  • International Journal of Intelligent Systems in Accounting and Finance Management
  • Year:
  • 2009

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Abstract

This article elaborates on the setup for intelligence-led policing in support of ensuring public safety as it presented itself in the Spring of 2007 at the Amsterdam-Amstelland Police Department in the Netherlands. The picture that is painted is the outcome of a qualitative research effort involving semi-structured interviews triangulated with other internal data sources. The main goal of the article is to establish how an organization can leverage its operationalized business intelligence ambition by connecting it into an ambition for better enterprise management. The case ends in showcasing two popular operational business intelligence tools instrumental to capacity management. Copyright © 2009 John Wiley & Sons, Ltd.