Data warehouse governance: best practices at blue cross and blue shield of North Carolina

Authors:
Hugh J. Watson;Celia Fuller;Thilini Ariyachandra
Affiliations:
Department of Management Information Systems, Terry College of Business, University of Georgia, Athens, GA;Blue Cross and Blue Shield of North Carolina, Durham, NC;Department of Management Information Systems, Terry College of Business, University of Georgia, Athens, GA
Venue:
Decision Support Systems
Year:
2004

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Abstract

Effective governance is a key to data warehousing success. An example of a company that has excelled in data warehouse governance is Blue Cross and Blue Shield of North Carolina (BCBSNC). The data warehouse has resulted in many organizational benefits, including providing "a single version of the truth," better data analysis and time savings for users, reductions in head count, facilitation of the development of new applications, better data, and support for customer-focused business strategies. The structures and processes used by BCBSNC for data warehouse governance represent best practices for other companies to follow. For researchers, the experiences at BCBSNC support and add to the body of knowledge about IT governance, in general, and data warehousing governance, in particular.