Intelligent IT governance decision-making support framework for a developing country's public university

Authors:
Y. Arshad;A. R. Ahlan;B. A. Ajayi
Affiliations:
Department of Technology Management, Faculty of Technology Management and Technopreneurship, Universiti Teknikal Malaysia Melaka, Melaka, Malaysia;Department of Information Systems, Faculty of Information and Communication Technology, International Islamic University Malaysia, Gombak, Kuala Lumpur, Malaysia;Department of Information Systems, Faculty of Information and Communication Technology, International Islamic University Malaysia, Gombak, Kuala Lumpur, Malaysia
Venue:
Intelligent Decision Technologies - IT Service Management and Engineering: An Intelligent Decision-Making Support Systems Approach
Year:
2014

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Abstract

Decision support systems DSS can be helpful tools in university's planning and management. Decision support systems can contribute to efficient exchange of information between experts, stakeholders, decision makers and laypeople. However, intelligent Information technology IT governance decision support system for public universities is yet to be thoroughly investigated. This is because IT governance ITG is just evolving as a new paradigm to take care the stakeholders' expectations in leveraging IT with business goals. This study explores issues of IT governance and the suggestion for ITG Intelligent decision making support system IDMSS in a public university in Malaysia. The interviews and documents were analysed to generate themes. The findings show the need for effective IT governance in the university. This will enable optimal usage of IT resources, which are expected to have an impact on the university's performance. The findings is aligned to Control Objectives for Information and related Technology COBIT framework and then several proposals from extant researches on IDMSS are described to form a basis for an intelligent ITG DMSS framework suitable for adoption in the context of public Institutes of Higher learning in Malaysia.