Features to consider in a data warehousing system
Communications of the ACM - Blueprint for the future of high-performance networking
Data warehouse governance: best practices at blue cross and blue shield of North Carolina
Decision Support Systems
Seven key interventions for data warehouse success
Communications of the ACM - Personal information management
Leveraging the flexibility of your data warehouse
Communications of the ACM
An empirical investigation of the key determinants of data warehouse adoption
Decision Support Systems
IT governance challenges in a large not-for-profit healthcare organization: The role of intranets
Electronic Commerce Research
Key organizational factors in data warehouse architecture selection
Decision Support Systems
Changing the Competitive Landscape: Continuous Innovation Through IT-Enabled Knowledge Capabilities
Information Systems Research
Measuring data warehousing success: an empirical investigation applying the DeLone and McLean model
International Journal of Data Analysis Techniques and Strategies
DESRIST'11 Proceedings of the 6th international conference on Service-oriented perspectives in design science research
Antecedents and Effects of CIO Supply-Side and Demand-Side Leadership: A Staged Maturity Model
Journal of Management Information Systems
Maximizing the positive influence of IT for improving organizational performance
The Journal of Strategic Information Systems
Journal of Data and Information Quality (JDIQ)
The Journal of Strategic Information Systems
Information Resources Management Journal
Information Resources Management Journal
How Business Intelligence Creates Value: An Empirical Investigation
International Journal of Business Intelligence Research
How Business Intelligence Creates Value: An Empirical Investigation
International Journal of Business Intelligence Research
Understanding the Link Between Initial ERP Systems and ERP-Enabled Adoption
Information Resources Management Journal
The Evolution of Management Information Systems: A Literature Review
Journal of Integrated Design & Process Science
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From 1990 through 1998, First American Corporation (FAC) changed its corporate strategy from a traditional banking approach to a customer relationship-oriented strategy that placed FAC.s customers at the center of all aspects of the company's operations. The transformation made FAC's an innovative leader in the financial services industry. This case study describes FAC's transformation and the way in which a data warehouse called VISION helped make it happen. FAC's experiences suggest lessons for managers who plan to use technology to support changes that are designed to significantly improve organizational performance. In addition, they raise interesting questions about the means by which information technology can be used to gain competitive advantage.