The benefits of data warehousing: why some organizations realize exceptional payoffs
Information and Management
Executives' perceptions of the business value of information technology: a process-oriented approach
Journal of Management Information Systems - Special issue: Impacts of information technology investment on organizational performance
Doing more with more information: Changing healthcare planning with OLAP tools
Decision Support Systems
An empirical investigation of the key determinants of data warehouse adoption
Decision Support Systems
Efficiency evaluation of data warehouse operations
Decision Support Systems
Continental Airlines Continues to Soar with Business Intelligence
Information Systems Management
Journal of Management Information Systems
Information and Management
Business intelligence as a competitive differentiator
AQTR '08 Proceedings of the 2008 IEEE International Conference on Automation, Quality and Testing, Robotics - Volume 01
The Journal of Strategic Information Systems
The impact of business analytics on supply chain performance
Decision Support Systems
Data Warehousing Infusion and Organizational Effectiveness
IEEE Transactions on Systems, Man, and Cybernetics, Part A: Systems and Humans
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This study examines the business value associated with business intelligence BI systems, based on the premise that business value is largely contingent on system type and its unique contribution. The study adopts a process-oriented approach to evaluating the value contribution of BI, arguing that it stems from improvements in business processes. The study develops and tests a research model that explains the unique mechanisms through which BI creates business value. The model draws on the resource-based view to identify key assets and capabilities that determine the impact of BI on business processes and, consequently, on organizational performance. Analysis of data collected from 159 managers and IT/BI experts, using structural equation modeling SEM techniques, shows that BI largely contributes to business value by improving both operational and strategic business processes.