Strategic factor markets: expectations, luck, and business strategy
Management Science
McKesson Drug Company: a case study of Economost—a strategic information system
Journal of Management Information Systems - Special Issue: Decision Support and Knowledge-based Systems
Asset stock accumulation and sustainability of competitive advantage
Management Science
An evaluative framework for research on the performance effects of information technology investment
ICIS '89 Proceedings of the tenth international conference on Information Systems
A microeconomic approach to the measurement of information technology value
Journal of Management Information Systems
The impact of information systems on organizations and markets
Communications of the ACM
Rattling SABRE—new ways to compete on information
Harvard Business Review
Sustaining IT advantage: the role of structural differences
MIS Quarterly - Special issue on the strategic use of information systems
A strategic analysis of electronic marketplaces
MIS Quarterly - Special issue on the strategic use of information systems
An economic analysis of interorganizational information technology
Decision Support Systems
The productivity paradox of information technology
Communications of the ACM
Process innovation: reengineering work through information technology
Process innovation: reengineering work through information technology
Electronic markets and electronic hierarchies
Communications of the ACM
The substitution of information technology for other factors of production: a Firm Level Analysis
Management Science - Special issue: Frontier research on information systems and economics
Information Technology Effects on Firm Performance As Measured by Tobin's Q
Management Science
ICIS '99 Proceedings of the 20th international conference on Information Systems
The intangible benefits and costs of investments: evidence from financial markets
ICIS '97 Proceedings of the eighteenth international conference on Information systems
Social Analyses of Computing: Theoretical Perspectives in Recent Empirical Research
ACM Computing Surveys (CSUR)
Corporation of the 1990s: Information Technology and Organizational Transformation
Corporation of the 1990s: Information Technology and Organizational Transformation
EDI — The Grand Daddy of Electronic Commerce
BT Technology Journal
Information technology and economic performance: A critical review of the empirical evidence
ACM Computing Surveys (CSUR)
Information Systems Research
A Case for Using Real Options Pricing Analysis to Evaluate Information Technology Project Investment
Information Systems Research
Information Systems Research
Information Systems Research
Research Commentary: Transformational Issues in Researching IS and Net-Enabled Organizations
Information Systems Research
A Socio-political Model of the Relationship between IT Investments and Business Performance
HICSS '02 Proceedings of the 35th Annual Hawaii International Conference on System Sciences (HICSS'02)-Volume 8 - Volume 8
Information Technology and Productivity: Evidence from Country-Level Data
Management Science
Information Systems Research
Synthesis and Decomposition of Processes in Organizations
Information Systems Research
Journal of Management Information Systems - Special section: Strategic and competitive information systems
Information technology payoff in the health-care industry: a longitudinal study
Journal of Management Information Systems - Special issue: Impacts of information technology investment on organizational performance
Executives' perceptions of the business value of information technology: a process-oriented approach
Journal of Management Information Systems - Special issue: Impacts of information technology investment on organizational performance
Strategic payoff from EDI as a function of EDI embeddedness
Journal of Management Information Systems - Special issue: Impacts of information technology investment on organizational performance
Journal of Management Information Systems - Special issue: Impacts of information technology investment on organizational performance
Information technology and internal firm organization: an exploratory analysis
Journal of Management Information Systems - Special section: Strategic and competitive information systems
Strategic information systems and financial performance
Journal of Management Information Systems - Special section: Navigation in information-intensive environments
Journal of Management Information Systems - Special section: Strategic and competitive information systems
Journal of Management Information Systems - Special section: Realizing value from information technology investment
Organizational transformation using electronic data interchange: the case of tradenet in Singapore
Journal of Management Information Systems
Investment in Enterprise Resource Planning: Business Impact and Productivity Measures
Journal of Management Information Systems
Towards a research agenda for information technology
CITC5 '04 Proceedings of the 5th conference on Information technology education
IT is not for everyone in China
Communications of the ACM - Transforming China
Perspective-driven IT talent acquisition
Proceedings of the 2007 ACM SIGMIS CPR conference on Computer personnel research: The global information technology workforce
Information System Success: Individual and Organizational Determinants
Management Science
Information Systems Research
Information System Success: Individual and Organizational Determinants
Management Science
Using Enterprise Architecture Standards in Managing Information Technology
Journal of Management Information Systems
Journal of Management Information Systems
Information Technology, Production Process Outsourcing, and Manufacturing Plant Performance
Journal of Management Information Systems
Determinants of E-Business Use in U.S. Firms
International Journal of Electronic Commerce
Can information technology enable profitable diversification? An empirical examination
Journal of Engineering and Technology Management
The Journal of Strategic Information Systems
Why build a customer relationship management capability?
The Journal of Strategic Information Systems
International Journal of Electronic Commerce
Virtual worlds: multi-disciplinary research opportunities
ACM SIGMIS Database
Analyzing the impact of a firm's capability on outsourcing success: A process perspective
Information and Management
ACS'07 Proceedings of the 7th Conference on 7th WSEAS International Conference on Applied Computer Science - Volume 7
The value of proprietary and shared information technology
International Journal of Business Information Systems
Evaluating the quality of delivered systems: a framework and instrument
International Journal of Business Information Systems
A semantic repository approach to improve the government to business relationship
Data & Knowledge Engineering
Journal of Theoretical and Applied Electronic Commerce Research
A process-focused decision framework for analyzing the business value potential of IT investments
Information Systems Frontiers
Realizing business value of agile IT applications: antecedents in the supply chain networks
Information Technology and Management
eValue and Value-driven User Responses to Information Technology
Electronic Markets - 'eValues'
Journal of Management Information Systems
The Impact of ERP Implementation on Business Process Outcomes: A Factor-Based Study
Journal of Management Information Systems
The Role of Information Systems Resources in ERP Capability Building and Business Process Outcomes
Journal of Management Information Systems
A Process-Oriented Perspective on the Alignment of Information Technology and Business Strategy
Journal of Management Information Systems
Understanding participant loyalty intentions in virtual communities
WSEAS Transactions on Information Science and Applications
Information and Management
Competitive advantage from mandatory investments: An empirical study of Australian firms
The Journal of Strategic Information Systems
Information and Management
Information Systems Research
The Role of ERP Implementation in Enabling Digital Options: A Theoretical and Empirical Analysis
International Journal of Electronic Commerce
Technical opinion: Do SAP successes outperform themselves and their competitors?
Communications of the ACM - A View of Parallel Computing
The role of IS capabilities in delivering sustainable improvements to competitive positioning
The Journal of Strategic Information Systems
Proceedings of the 11th International Conference on Electronic Commerce
Impact of ATM intensity on cost efficiency: An empirical evaluation in Taiwan
Information and Management
The Business Value of Process Sharing in Supply Chains: A Study of RosettaNet
International Journal of Electronic Commerce
Journal of Management Information Systems
A model of Service-Oriented Architecture and firm/network performance
International Journal of Information Technology and Management
Market reaction to application service provider (ASP) adoption: An empirical investigation
Information and Management
Developing dynamic capabilities in electronic marketplaces: A cross-case study
The Journal of Strategic Information Systems
EC-Web'07 Proceedings of the 8th international conference on E-commerce and web technologies
An investigation on institutionalization of websites of firms
ACM SIGMIS Database
Impacts of internal and interorganizational information systems on the outsourcing of manufacturing
The Journal of Strategic Information Systems
The strategic value of IT insourcing: An IT-enabled business process perspective
The Journal of Strategic Information Systems
Information technology outsourcing through a configurational lens
The Journal of Strategic Information Systems
From IT deployment capabilities to competitive advantage: An exploratory study in China
Information Systems Frontiers
A new firm-wide IT capability construct - research study of enterprise companies on Croatian market
MCBE'10/MCBC'10 Proceedings of the 11th WSEAS international conference on mathematics and computers in business and economics and 11th WSEAS international conference on Biology and chemistry
Organizational impact of system quality, information quality, and service quality
The Journal of Strategic Information Systems
IT infrastructure capabilities and IT project success: a development team perspective
Information Technology and Management
An empirical investigation of integration in healthcare alliance networks
Decision Support Systems
ACM Transactions on Management Information Systems (TMIS)
Electronic Commerce Research and Applications
Editorial of the Special Issue on Digital Cities
Telematics and Informatics
From green to sustainability: Information Technology and an integrated sustainability framework
The Journal of Strategic Information Systems
Information technology and productivity: Empirical evidence from the Chinese electronics industry
Information and Management
Analyzing IT business values - A Dominance based Rough Sets Approach perspective
Expert Systems with Applications: An International Journal
The impact of business-to-business electronic marketplaces: a field study
International Journal of Networking and Virtual Organisations
Information Technology and Firm Boundaries: Impact on Firm Risk and Return Performance
Information Systems Research
DESRIST'11 Proceedings of the 6th international conference on Service-oriented perspectives in design science research
The change in user and IT dynamics: Blogs as IT-enabled virtual self-presentation
Computers in Human Behavior
A structured methodology for assessing and improving e-services in digital cities
Telematics and Informatics
Information Technology and Management
Determining Optimal CRM Implementation Strategies
Information Systems Research
Understanding the Economic Potential of Service-Oriented Architecture
Journal of Management Information Systems
A Service Science Perspective on Strategic Choice, IT, and Performance in U.S. Banking
Journal of Management Information Systems
Antecedents and Effects of CIO Supply-Side and Demand-Side Leadership: A Staged Maturity Model
Journal of Management Information Systems
Organizational Learning and Capabilities for Onshore and Offshore Business Process Outsourcing
Journal of Management Information Systems
Influence of Industry Characteristics on Information Technology Outsourcing
Journal of Management Information Systems
Firm-level benefits of IT-enabled resources: A conceptual extension and an empirical assessment
The Journal of Strategic Information Systems
Maximizing the positive influence of IT for improving organizational performance
The Journal of Strategic Information Systems
The Journal of Strategic Information Systems
Journal of Engineering and Technology Management
IT assets, organization capital and market power: Contributions to business value
Decision Support Systems
Journal of Management Information Systems
Path Dependence of Dynamic Information Technology Capability: An Empirical Investigation
Journal of Management Information Systems
Journal of Management Information Systems
International Journal of Networking and Virtual Organisations
Design science and the accumulation of knowledge in the information systems discipline
ACM Transactions on Management Information Systems (TMIS)
International Journal of Business Information Systems
Information technology and organizational capabilities: A longitudinal study of the apparel industry
Decision Support Systems
Empirical research on information technology value
International Journal of Networking and Virtual Organisations
WSEAS Transactions on Information Science and Applications
The synergistic effects of IT-enabled resources on organizational capabilities and firm performance
Information and Management
A review of research trends in strategic information-systems planning
International Journal of Business Information Systems
A study on usage of IT and its implications on e-procurement in Indian organisations
International Journal of Business Information Systems
Information Technology and Trademarks: Implications for Product Variety
Management Science
Achieving top management support with business knowledge and role of IT/IS personnel
International Journal of Information Management: The Journal for Information Professionals
The critical success factors of business process management
International Journal of Information Management: The Journal for Information Professionals
An empirical investigation of factors affecting ubiquitous computing use and U-business value
International Journal of Information Management: The Journal for Information Professionals
Information Technology and Management
Are New IT-Enabled Investment Opportunities Diminishing for Firms?
Information Systems Research
Journal of Engineering and Technology Management
Information systems strategy: Past, present, future?
The Journal of Strategic Information Systems
International Journal of Networking and Virtual Organisations
The future of enterprise systems in a fully networked society
CAiSE'12 Proceedings of the 24th international conference on Advanced Information Systems Engineering
A Balanced Scorecard Approach in Assessing IT Value in Healthcare Sector: An Empirical Examination
Journal of Medical Systems
Proceedings of the South African Institute for Computer Scientists and Information Technologists Conference
International Journal of Networking and Virtual Organisations
On the biology of technostress: literature review and research agenda
ACM SIGMIS Database
Organizational Culture and E-Government Performance: An Empirical Study
International Journal of Electronic Government Research
Perception of African Youth on Personal Computer Utilization: The Case of Ethiopia and Rwanda
International Journal of Information Systems and Social Change
Valuing Knowledge-Based Initiatives: What We Know and What We Don't Know
International Journal of Knowledge Management
Thirst for Business Value of Information Technology
International Journal of Technology Diffusion
Banks and information technology: marketability vs. relationships
Electronic Commerce Research
A Lag Effect of IT Investment on Firm Performance
Information Resources Management Journal
The Institutionalization of IT Budgeting: Empirical Evidence from the Financial Sector
Information Resources Management Journal
Information Resources Management Journal
Contrasting IT Capability and Organizational Types: Implications for Firm Performance
Journal of Organizational and End User Computing
The Effects of Investments in Information Technology on Firm Performance: An Investor Perspective
Journal of Information Technology Research
Journal of Global Information Management
Journal of Global Information Management
Barriers to Electronic Commerce Adoption Among Small Businesses in Iran
Journal of Electronic Commerce in Organizations
Inter-Organizational IT Capability in China: An Empirical Analysis of Dimensions and Influences
Journal of Electronic Commerce in Organizations
Information Resources Management Journal
Organizational Learning and Capabilities for Onshore and Offshore Business Process Outsourcing
Journal of Management Information Systems
Journal of Management Information Systems
Path Dependence of Dynamic Information Technology Capability: An Empirical Investigation
Journal of Management Information Systems
Journal of Management Information Systems
Journal of Management Information Systems
International Journal of Strategic Information Technology and Applications
Finding the Role of Time Lags in Radio Frequency Identification Investment
International Journal of Strategic Information Technology and Applications
The role of R&D and corporate governance in Korea: IT firms versus non-IT firms
Information Technology and Management
International Journal of IT/Business Alignment and Governance
IT evaluation in business groups: a maturity model
Proceedings of the 28th Annual ACM Symposium on Applied Computing
Core versus peripheral information technology employees and their impact on firm performance
Decision Support Systems
International Journal of Business Information Systems
Information and Management
How Business Intelligence Creates Value: An Empirical Investigation
International Journal of Business Intelligence Research
Information and trust in hierarchies
Decision Support Systems
How Business Intelligence Creates Value: An Empirical Investigation
International Journal of Business Intelligence Research
International Journal of Business Information Systems
Investments in information systems: A contribution towards sustainability
Information Systems Frontiers
Green practices-IS alignment and environmental performance: The mediating effects of coordination
Information Systems Frontiers
Commodity or competitive advantage? Analysis of the ERP value paradox
Electronic Commerce Research and Applications
Integrating ERP and e-business: Resource complementarity in business value creation
Decision Support Systems
Elucidating the role of IT/IS assessment and resource allocation in IT/IS performance in hospitals
Information and Management
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Despite the importance to researchers, managers, and policy makers of how information technology (IT) contributes to organizational performance, there is uncertainty and debate about what we know and don't know. A review of the literature reveals that studies examining the association between information technology and organizational performance are divergent in how they conceptualize key constructs and their interrelationships. We develop a model of IT business value based on the resource-based view of the firm that integrates the various strands of research into a single framework. We apply the integrative model to synthesize what is known about IT business value and guide future research by developing propositions and suggesting a research agenda. A principal finding is that IT is valuable, but the extent and dimensions are dependent upon internal and external factors, including complementary organizational resources of the firm and its trading partners, as well as the competitive and macro environment. Our analysis provides a blueprint to guide future research and facilitate knowledge accumulation and creation concerning the organizational performance impacts of information technology.