Investment in information systems and the financial performance of the firm
Information and Management
IS investment priorities in contemporary organizations
Communications of the ACM
Beyond the productivity paradox
Communications of the ACM
Information technology and economic performance: A critical review of the empirical evidence
ACM Computing Surveys (CSUR)
Research Report: Increasing Returns to Information Technology
Information Systems Research
Interpreting Key Issues in IS/IT Benefits Management
HICSS '00 Proceedings of the 33rd Hawaii International Conference on System Sciences-Volume 7 - Volume 7
A Framework for Determining IT Effectiveness: An Empirical Approach
HICSS '99 Proceedings of the Thirty-second Annual Hawaii International Conference on System Sciences-Volume 7 - Volume 7
Measuring Information Technology's Indirect Impact on Firm Performance
Information Technology and Management
Information Systems Research
Using asset specificity and asset scope to measure the value of IT
Communications of the ACM - Interaction design and children
The leveraging influence of strategic alignment on IT investment: an empirical examination
Information and Management
Journal of Management Information Systems - Special issue: Impacts of information technology investment on organizational performance
Information technology value through different normative lenses
Journal of Management Information Systems - Special issue: Impacts of information technology investment on organizational performance
Journal of Management Information Systems - Special issue: Impacts of information technology investment on organizational performance
Communications of the ACM
Journal of Management Information Systems
Information technology productivity: in search of a definite observation
Information and Management
Does information technology provide banks with profit?
Information and Management
International Journal of Information Management: The Journal for Information Professionals
Improving the return on IT investment: the productivity paradox
International Journal of Information Management: The Journal for Information Professionals
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For years information technology IT has helped companies improve organizational efficiency and effectiveness. Today's IT plays a more strategic role in building capabilities for sustaining and creating competitive advantages. The increasing importance of IT has led many organizations to integrate it into their daily operations. To justify the ever-increasing spending on IT, organizations have been searching for evaluation methods to prove the business value of IT. However, this is a challenging undertaking, as there are contradictory answers to questions on whether it is worthwhile to pay substantial sums for IT. To gain insight into the reasons behind the contradictory answers, this paper first reviews conflicting research results of past studies on IT business value. It then explains the term IT productivity paradox. Last, it provides five reasons why IT business value is not fully reflected in the way business managers expect it to be.