Modeling the IT value paradox

Authors:
Matt E. Thatcher;David E. Pingry
Affiliations:
University of Nevada, Las Vegas;University of Arizona, Tucson, AZ
Venue:
Communications of the ACM
Year:
2007

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Abstract

Assessing the value of IT investments has stumped managers and academics for years. If viewed as a commodity input, however, IT should be measured in the context in which the investment takes place.