Interpreting Key Issues in IS/IT Benefits Management

Authors:
Gurpreet Dhillon
Affiliations:
-
Venue:
HICSS '00 Proceedings of the 33rd Hawaii International Conference on System Sciences-Volume 7 - Volume 7
Year:
2000

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Abstract

This paper examines those contextual issues that determine the success of a computer based information system. It shows that a narrow technology focused orientation in systems development is a limiting factor in realizing benefits. In doing so it argues that real benefits reside not within the IT domain but instead in the changes in the organizational activities that the IT system has enabled. The paper reviews such benefits management aspects through two information system implementation case studies.