Program evolution: processes of software change
Program evolution: processes of software change
Maintaining information systems in organizations
Maintaining information systems in organizations
Software complexity and maintainability
ICIS '89 Proceedings of the tenth international conference on Information Systems
An Economic Model to Estimate Software Rewriting and Replacement Times
IEEE Transactions on Software Engineering
Determinants of software maintenance profiles: an empirical investigation
Journal of Software Maintenance: Research and Practice
Putting the enterprise into the enterprise system
Harvard Business Review
Critical success factors in enterprise wide information management systems projects
SIGCPR '99 Proceedings of the 1999 ACM SIGCPR conference on Computer personnel research
Enterprise resource planning: cultural fits and misfits: is ERP a universal solution?
Communications of the ACM
Implementing SAP R/3 at the University of Nebraska
ICIS '99 Proceedings of the 20th international conference on Information Systems
Laurier enterprise system upgrade
ICIS '99 Proceedings of the 20th international conference on Information Systems
The Future of Enterprise System-Enabled Organizations
Information Systems Frontiers
The ERP Revolution: Surviving vs. Thriving
Information Systems Frontiers
Software Maintenance Management
Software Maintenance Management
Software Maintenance in Norway, A Survey Investigation
ICSM '94 Proceedings of the International Conference on Software Maintenance
Modeling software maintenance requests: a case study
ICSM '97 Proceedings of the International Conference on Software Maintenance
ICSE '76 Proceedings of the 2nd international conference on Software engineering
Interpreting Key Issues in IS/IT Benefits Management
HICSS '00 Proceedings of the 33rd Hawaii International Conference on System Sciences-Volume 7 - Volume 7
Tailoring ERP Systems: A Spectrum of Choices and their Implications
HICSS '01 Proceedings of the 34th Annual Hawaii International Conference on System Sciences ( HICSS-34)-Volume 8 - Volume 8
Software Maintenance Types - A Fresh View
ICSM '00 Proceedings of the International Conference on Software Maintenance (ICSM'00)
Global Enterprise Resource Planning Implementation
HICSS '99 Proceedings of the Thirty-second Annual Hawaii International Conference on System Sciences-Volume 7 - Volume 7
Salvaging your software asset: (tools based maintenance)
AFIPS '81 Proceedings of the May 4-7, 1981, national computer conference
A multicriteria approach for risks assessment in ERP maintenance
Journal of Systems and Software
Dynamic risks modelling in ERP maintenance projects with FCM
Information Sciences: an International Journal
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The worldwide installed base of Enterprise Re-source Planning (ERP) systems has increased rapidly in size over the past 10 years now comprising tens of thousands of installations in large- and medium- sized organizations and millions of licensed users. Similar to traditional Information Systems (IS), ERP systems must be maintained and up-graded. It is therefore not surprising that ERP maintenance activities have become the largest budget provision in the IS departments of ERP-adopting organizations. Yet, there has been very limited study conducted on ERP maintenance activities. Are they simply instances of traditional software maintenance activities to which traditional software maintenance research findings can be generalized? Or are they fundamentally different activities, such that new research, specific to ERP maintenance, is required to help alleviate the ERP maintenance burden? This paper reports a case study of a large organization that implemented ERP (an SAP system) two years ago. From the case study and data collected, we observe that (1) an ERP-employing organization does not only maintain user change request but also implement maintenance introduced by the vendor; (2) request for user-support concerning the ERP system usage, and training constitutes a main part of ERP maintenance activities; and (3) configuration is a major ERP maintenance component. We find that ERP maintenance activities are indeed different from traditional in-house software maintenance in a way that these maintenance activities cannot be sufficiently described by existing taxonomies used to classify traditional software maintenance activities. We propose a benefits-oriented taxonomy that better represents ERP enhancement maintenance activities.