Enterprise resource planning: multisite ERP implementations
Communications of the ACM
Information Systems Frontiers
A Critical Success Factors Model For ERP Implementation
IEEE Software
An ERP-client benefit-oriented maintenance taxonomy
Journal of Systems and Software
A Client-Benefits Oriented Taxonomy Of ERP Maintenance
ICSM '01 Proceedings of the IEEE International Conference on Software Maintenance (ICSM'01)
Estimating the development cost of custom software
Information and Management
The impact of enterprise application integration on information system lifecycles
Information and Management
Survey paper: A survey on the recent research literature on ERP systems
Computers in Industry - Special issue: Current trends in ERP implementations and utilisation
Going beyond 'misfit' as a reason for ERP package customisation
Computers in Industry - Special issue: Current trends in ERP implementations and utilisation
Going beyond 'misfit' as a reason for ERP package customisation
Computers in Industry - Special issue: Current trends in ERP implementations and utilisation
Survey paper: A survey on the recent research literature on ERP systems
Computers in Industry - Special issue: Current trends in ERP implementations and utilisation
Critical success factors in enterprise resource planning systems: Review of the last decade
ACM Computing Surveys (CSUR)
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The globalisation of markets is having a profound effect on business and information technology strategies of individual organisations. The move away from nationally focused business units to a global product-market focus requires an effective international co-ordination of a firm's activities. To support a global outlook, many firms are implementing Enterprise Resource Planning (ERP) systems. Although ERP has become the de facto standard for international organisations there are few documented examples of implementation. This paper seeks to make a contribution to this important area. A case study analysis of the strategic context and implementation of a global ERP project in a multinational textiles group is presented. It illustrates the transformation of a conglomerate of nationally organised businesses into a pan-European organisation. The case analysis demonstrates the organisational and technical complexity of ERP implementation and identifies the factors that determined the total cost of the system. Opportunities for future research are outlined.