Information systems definition: the Multiview approach
Information systems definition: the Multiview approach
Purchasing software systems: managing the risk
Information and Management
Power over users: its exercise by system professionals
Communications of the ACM
Putting the enterprise into the enterprise system
Harvard Business Review
Enterprise resource planning: the role of the CIO and it function in ERP
Communications of the ACM
Enterprise resource planning: cultural fits and misfits: is ERP a universal solution?
Communications of the ACM
Enterprise resource planning: making ERP a success
Communications of the ACM
Enhancing functionality in an enterprise software package
Information and Management
Technology as traitor: emergent SAP infrastructure in a global organization
ICIS '98 Proceedings of the international conference on Information systems
Power, politics, and MIS implementation
Communications of the ACM
Characteristics of application software maintenance
Communications of the ACM
Evaluating enterprise resource planning (ERP) systems using an interpretive approach
SIGCPR '01 Proceedings of the 2001 ACM SIGCPR conference on Computer personnel research
A market-based perspective on information systems development
Communications of the ACM
The maintenance implications of the customization of ERP software
Journal of Software Maintenance: Research and Practice - Large packaged application software maintenance
Managing the Structured Techniques: Strategies for Software Development in the 1990's
Managing the Structured Techniques: Strategies for Software Development in the 1990's
From Control to Drift: The Dynamics of Corporate Information Infrastructures
From Control to Drift: The Dynamics of Corporate Information Infrastructures
Computer Systems Development: History Organization and Implementation
Computer Systems Development: History Organization and Implementation
Information Systems Frontiers
Implementing Enterprise Resource Planning Systems: The Role of Learning from Failure
Information Systems Frontiers
How Quality Fits Into Package Development
IEEE Software
Legacy Systems: Coping with Success
IEEE Software
A Critical Success Factors Model For ERP Implementation
IEEE Software
Tailoring ERP Systems: A Spectrum of Choices and their Implications
HICSS '01 Proceedings of the 34th Annual Hawaii International Conference on System Sciences ( HICSS-34)-Volume 8 - Volume 8
Global Enterprise Resource Planning Implementation
HICSS '99 Proceedings of the Thirty-second Annual Hawaii International Conference on System Sciences-Volume 7 - Volume 7
Rituals in information system design
MIS Quarterly
A decision algorithm for ERP systems alignment
International Journal of Business Information Systems
Enhancing Functional Fit with Continuous Training During the ERP Post-Implementation Phase
International Journal of Information Systems in the Service Sector
Hi-index | 0.00 |
In an attempt to deal with the potential problems presented by existing information systems, a shift towards the implementation of ERP packages has been witnessed. The common view, particularly the one espoused by vendors, is that ERP packages are most successfully implemented when the standard model is adopted. Yet, despite this, customisation activity still occurs reportedly due to misalignment between the functionality of the package and the requirements of those in the implementing organisation. However, it is recognised that systems development and organisational decision-making are activities influenced by the perspectives of the various groups and individuals involved in the process. Thus, as customisation can be seen as part of systems development, and has to be decided upon, it should be thought about in the same way. In this study, two ERP projects are used to examine different reasons why customisation might take place. These reasons are then built upon through reference to the ERP and more general packaged software literature. The study suggests that whilst a common reason for customising ERP packages might be concerned with functionality misfits, it is important to look further into why these may occur, as there are clearly other reasons for customisation stemming from the multiplicity of social groups involved in the process.