Power over users: its exercise by system professionals

  • Authors:
  • M. Lynne Markus;Niels Bjørn-Andersen

  • Affiliations:
  • Graduate School of Management, University of California, Los Angeles, CA;Copenhagen Business School, Copenhagen, Denmark, DK

  • Venue:
  • Communications of the ACM
  • Year:
  • 1987

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Abstract

Analysis and awareness of the types of power that IS professionals exercise over users can improve the productivity of both parties.