Power over users: its exercise by system professionals
Communications of the ACM
Technological capacitation in customer service work: a sociotechnical approach
ICIS '00 Proceedings of the twenty first international conference on Information systems
Moving beyond user participation to achieve successful IS design
Communications of the ACM
Proceedings of the 39th conference on Winter simulation: 40 years! The best is yet to come
Out of scandinavia: alternative approaches to software design and system development
Human-Computer Interaction
Wikipedia, Critical Social Theory, and the Possibility of Rational Discourse
The Information Society
E-Learning and Organisational Change: A Change Management Case Study
Proceedings of the 2005 conference on Towards Sustainable and Scalable Educational Innovations Informed by the Learning Sciences: Sharing Good Practices of Research, Experimentation and Innovation
Open and free deliberation: A prerequisite for positive design
Information and Organization
Business Process Aware IS Change Management in SMEs
ADBIS '09 Proceedings of the 13th East European Conference on Advances in Databases and Information Systems
A Meta-Theory for Understanding Information Systems Within Sociotechnical Systems
Journal of Management Information Systems
A socio-technical approach to improving the systems development process
Information Systems Frontiers
Lost in translation?!: the need for a boundary spanner between business and it
Proceedings of the 2010 Special Interest Group on Management Information System's 48th annual conference on Computer personnel research on Computer personnel research
The variety engineering method: analyzing and designing information flows in organizations
Information Systems and e-Business Management
Co-operative work practices and knowledge sharing issues: A comparison of viewpoints
International Journal of Information Management: The Journal for Information Professionals
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From the Publisher:Assisting individuals interested in and responsible for the management of major change within organizations, this book provides the theories and values that should be adhered to in order to achieve change successfully and effectively. The complexities of the change process are explained, and practical guidance for those trying to mold change so that it can offer a route to a better quality of life is provided. This book also examines what has been called the sociotechnical philosophy of taking the needs of people into account when new work systems are being introduced.About the Author:Enid Mumford is an emeritus professor at Manchester University and a visiting fellow at the Manchester Business School. She has won the American Warnier prize for her contributions to information science.