Recognizing the politics of MIS
Information and Management
Rethinking the concept of user involvement
MIS Quarterly
A discrepancy model of end-user computing involvement
Management Science
Group process and conflict in system development
Management Science
Expert systems: the next challenge for managers
Decision support systems (3rd ed.)
User participation in system development revisited
Information and Management
Early expert systems: where are they now?
MIS Quarterly
Power over users: its exercise by system professionals
Communications of the ACM
A set of principles for conducting and evaluating interpretive field studies in information systems
MIS Quarterly - Special issue on intensive research in information systems
The effect of user engagement on system success: a meta-analytical integration of research findings
Information and Management
ICIS '00 Proceedings of the twenty first international conference on Information systems
Successful strategies for user participation in systems development
Journal of Management Information Systems - Special section: Strategic and competitive information systems
The DeLone and McLean Model of Information Systems Success: A Ten-Year Update
Journal of Management Information Systems
Proceedings of the ninth conference on Participatory design: Expanding boundaries in design - Volume 1
A genealogical study of boundary-spanning is design
European Journal of Information Systems - Special issue: Action in language, organisations and information systems
The impacts of user review on software responsiveness: Moderating requirements uncertainty
Information and Management
Citizen Participation and Involvement in eGovernment Projects: An Emergent Framework
EGOV '08 Proceedings of the 7th international conference on Electronic Government
Information and Software Technology
Stakeholder perceptions of software project outcomes: an industry case study
Proceedings of the 2010 ACM-IEEE International Symposium on Empirical Software Engineering and Measurement
Factors that affect software systems development project outcomes: A survey of research
ACM Computing Surveys (CSUR)
Supporting decision making process with "ideal" software agents - What do business executives want?
Expert Systems with Applications: An International Journal
Talking to, not about, citizens: experiences of focus groups in public e-service development
EGOV'07 Proceedings of the 6th international conference on Electronic Government
Involving End Users to Mitigate Risk in IS Development Projects
Journal of Organizational and End User Computing
Involving End Users to Mitigate Risk in IS Development Projects
Journal of Organizational and End User Computing
Exploring the interaction effects of social capital
Information and Management
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Despite the widely held view that systems are more likely to be successful if users are involved during systems development, there is uncertainty about the exact nature of the relationship between user participation and system outcomes. There has been considerable research activity in this area but findings are inconclusive. Comparatively little qualitative research has been reported. This paper reports an interpretive study that examined the development process for 38 decision support systems in the Australian agricultural sector. The relationship between user participation and system outcome was explored. The degree of user influence in the design process was found to be an important component of this relationship. Degree of user influence was a result of both the type and depth of user participation. Much previous research has focused on whether users were involved in development without detailed consideration of the degree of influence on design features resulting from this participation. The results from this study are significant in that they yield theoretical insights into the phenomenon of user participation and related system outcomes. In addition, the results have practical significance for practitioners developing decision support software.