Stakeholder perceptions of software project outcomes: an industry case study

Authors:
Laurie McLeod;Stephen G. MacDonell
Affiliations:
AUT University, Auckland, New Zealand;AUT University, Auckland, New Zealand
Venue:
Proceedings of the 2010 ACM-IEEE International Symposium on Empirical Software Engineering and Measurement
Year:
2010

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Abstract

Background: In spite of their limited scope, measures reflecting adherence to schedule, budget and specification continue to dominate the assessment and reporting of project outcomes. Objective: We set out to explore how the parties involved in the acquisition and deployment of a self-contained software system viewed the project's outcomes, and the measures they considered. Method: Large volumes of empirical data were collected as part of a longitudinal case study conducted in a large multi-national company and were analyzed using qualitative methods. Results: While the conventional criteria remain of interest, the evidence reported here indicates that a richer set of contributors influence perceptions of project success and failure. Conclusions: The evaluation of project outcomes needs to become far more sophisticated and, at the very least, other measures should be considered alongside traditional measures.