A qualitative case study of the adoption and use of an agricultural decision support system in the Australian cotton industry: The socio-technical view

Authors:
Dale Mackrell;Don Kerr;Liisa von Hellens
Affiliations:
Information Systems, Griffith Business School, Griffith University, Queensland 4111, Brisbane, Australia;Information Systems, Faculty of Business, University of the Sunshine Coast, Queensland 4558, Maroochydore, Australia;School of Information and Communication Technology, Griffith University, Queensland 4111, Brisbane, Australia
Venue:
Decision Support Systems
Year:
2009

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Abstract

In response to the call for research that considers the human as well as the technical aspects of information systems implementation, the authors report on an interpretive case study which explores the adoption and use of an agricultural decision support system (DSS) CottonLOGIC in the Australian cotton industry. The study was informed through the innovation-decision model by Rogers and the technology-in-practice model by Orlikowski using a socio-technical approach. It was found that participants who achieved a high level of implementation success were reflexive and resourceful in adapting the technology to their changing needs, often in ways unanticipated by DSS builders.