Software engineering: reliability, development, and management.
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Some thoughts on quality issues of end-user developed systems
SIGCPR '85 Proceedings of the twenty-first annual conference on Computer personnel research
Fundamentals of systems analysis: with application design
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Improving Software Productivity
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Harvard Business Review
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Journal of Systems Management
Encouraging user management participation in systems design
Information and Management
Power over users: its exercise by system professionals
Communications of the ACM
Corporate Information Systems Management: Text and Cases
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Application Development without Programmers
Application Development without Programmers
Setting quality sights on HR management in IS
SIGCPR '92 Proceedings of the 1992 ACM SIGCPR conference on Computer personnel research
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The Data Processing Department: Role, Function, StructureThe role of the DP department is to provide information services, software, and consulting to the rest of the firm. The first role is historically the oldest and is closely related to the roots of the DP department in mechanical processing of records relating to personnel and sales. It is a bulk, batch processing activity historically, although today a great deal of this processing is done on-line through terminals at managers' and analysts' desks. Nonetheless, there is little doubt that the majority of CPU cycles and the bulk of operational labour involved in running a data processing department is dedicated to batch processing of records.