Treating IS development as a business: an agenda for research
ACM SIGCPR Computer Personnel
The impact of information systems on organizations and markets
Communications of the ACM
A contingency model for mapping chargeback systems to information system environments
SIGCPR '93 Proceedings of the 1993 conference on Computer personnel research
The untapped potential of IT chargeback
MIS Quarterly
Exploring a "Gap" Model of Information Services Quality
Information Resources Management Journal
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