Why CSCW applications fail: problems in the adoption of interdependent work tools
CSCW '90 Proceedings of the 1990 ACM conference on Computer-supported cooperative work
Supporting the information technology champion
MIS Quarterly - Special issue on the strategic use of information systems
Using the new ACM code of ethics in decision making
Communications of the ACM
Shaping the future: business design through information technology
Shaping the future: business design through information technology
Up and running: integrating information technology and the organization
Up and running: integrating information technology and the organization
Technological frames: making sense of information technology in organizations
ACM Transactions on Information Systems (TOIS) - Special issue on social science perspectives on IS
Succeeding as a clandestine change agent
Communications of the ACM
Power over users: its exercise by system professionals
Communications of the ACM
End-user training and learning
Communications of the ACM
Ethics for an Information Age
The Politics of Information Management
The Politics of Information Management
Information Systems Outsourcing; Myths, Metaphors, and Realities
Information Systems Outsourcing; Myths, Metaphors, and Realities
Computer Systems Development: History Organization and Implementation
Computer Systems Development: History Organization and Implementation
Process improvement competencies for IS professionals: a survey of perceived needs
SIGCPR '98 Proceedings of the 1998 ACM SIGCPR conference on Computer personnel research
SIGCPR '98 Proceedings of the 1998 ACM SIGCPR conference on Computer personnel research
ICIS '00 Proceedings of the twenty first international conference on Information systems
IS consultants and the change agent role
ACM SIGCPR Computer Personnel
Information Systems Frontiers
The myth of enterprise database redesign
Managing data mining technologies in organizations
How CIOs manage their superiors' expectations
Communications of the ACM - Program compaction
In their own words: CIO visions about the future of in-house IT organizations
ACM SIGMIS Database
Changing the face of war through telemedicine and mobile e-commerce
Advanced topics in database research vol. 1
Structural influences on global e-commerce activity
Advanced topics in global information management
Identifying the enablers and barriers of IT personnel transition
Strategies for managing IS/IT personnel
Understanding intranets in the context of end-user computing
ACM SIGMIS Database
Journal of Management Information Systems - Special issue: Impacts of information technology investment on organizational performance
Development scenarios for organizational memory information systems
Journal of Management Information Systems - Special section: Data mining
Relationships Between Job Skills and Performance: A Study of Webmasters
Journal of Management Information Systems
Journal of Management Information Systems
International Journal of Information Technology and Management
Materiality and change: Challenges to building better theory about technology and organizing
Information and Organization
The work of IT system developers in context: an organizational case study
Human-Computer Interaction
Consultancies and capabilities in innovating with IT
The Journal of Strategic Information Systems
An examination of the antecedents and consequences of organizational IT innovation in hospitals
The Journal of Strategic Information Systems
Factors that affect software systems development project outcomes: A survey of research
ACM Computing Surveys (CSUR)
Inclusion of Social Subsystem Issues in IT Investment Decisions: An Empirical Assessment
Information Resources Management Journal
MNEs and Information Management: Structuring and Governing IT Resources in the Global Enterprise
Journal of Global Information Management
IT service climate, antecedents and IT service quality outcomes: Some initial evidence
The Journal of Strategic Information Systems
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We wrote this essay to stimulate IS specialists' efforts to become more effective -- and more credible -- agents of organizational change. The essay describes what we believe to be a view of the IS specialists' change-agent role that is very commonly held by IS specialists. We believe this role, while well-intentioned and supported by structural conditions in IS work, often has negative consequences for organizations and for the credibility of IS specialists. Further, it does not fit the emerging structural conditions of IS. We describe two alternative models of what it means to be a change agent, their potential consequences, and the structural conditions that support or inhibit behavior in that role. We conclude that increased behavioral flexibility of IS specialists -- the ability to switch roles in different circumstances -- would improve organizational effectiveness and IS specialist credibility. Finally, we discuss the implications of our analysis for research, teaching, and practice.