The adoption of radical and incremental innovations: an empirical analysis
Management Science
In the age of the smart machine: the future of work and power
In the age of the smart machine: the future of work and power
Information systems implementation: testing a structural model
Information systems implementation: testing a structural model
Strategic information technology investments: guidelines for decision making
Journal of Management Information Systems
A measure for determining the strategic relevance of IS to the organization
Information and Management
Selection criteria for expert system shells: a socio-technical framework
Communications of the ACM
The productivity paradox of information technology
Communications of the ACM
Process innovation: reengineering work through information technology
Process innovation: reengineering work through information technology
Shaping the future: business design through information technology
Shaping the future: business design through information technology
Information systems innovation among organizations
Management Science
Attitudes of end-users towards information technology in manufacturing and service industries
Information and Management
Improved communications and collaborations among tasks induced by groupware
Decision Support Systems
Factors used in the selection of packaged software in small businesses: views of owners and managers
Information and Management
A reengineering framework for evaluating a financial imaging system
Communications of the ACM
Change agentry—the next IS frontier
MIS Quarterly
The New Software Engineering
Modern Systems Analysis and Design
Modern Systems Analysis and Design
Principles of Information Systems for Management
Principles of Information Systems for Management
Information Systems Research
Understanding organizational dynamics of IT-enabled change: a multimedia simulation approach
Journal of Management Information Systems
Journal of Management Information Systems - Special section: Information technology and its organizational impact
The implementation of business process reengineering
Journal of Management Information Systems - Special section: Toward a theory of business process change management
Creating business value through E-commerce
Creating business value with information technology
Deriving managerial benefit from knowledge search: a paradigm shift?
Information and Management
Measuring the Performance of Information Systems: A Functional Scorecard
Journal of Management Information Systems
Evaluating the Adoption of Enterprise Application Integration in Health-Care Organizations
Journal of Management Information Systems
Journal of Management Information Systems
Journal of Management Information Systems
Empirical testing of an information systems evaluation framework
International Journal of Information Technology and Management
Information and Management
Inclusion of Social Subsystem Issues in IT Investment Decisions: An Empirical Assessment
Information Resources Management Journal
Ashok Leyland: IT in Transition
Journal of Cases on Information Technology
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Information technology (IT) investment decisions have traditionally focused on financial or technological issues. Responding to what appears to be a lack of payoff in IT investments, researchers as well as practitioners recently have suggested that traditional valuation analyses are incomplete and have called for additional work to identify "hidden" or seldom-considered costs and benefits. The present paper attempts to improve understanding of a chief source of these hidden costs and benefits: those changes in the social subsystem brought about by a new IT.Fifty IT decision-makers in a broad variety of industries were interviewed to gain insight into what, when, and how often social subsystem considerations are included in IT investment-decision processes. Data from the interviews show that in practice some of those issues are often minimized, excluded, or put off until the IT is implemented--thus affecting optimality of investment choices and IT payoff. The paper extends existing theory by describing systematic patterns of inclusion and exclusion of these costs and benefits. In addition, a decision aid is provided to help IT executives begin thinking about which social subsystem costs and benefits they should incorporate in various decisions. Suggestions are also made on how data regarding social subsystem costs and benefits might be gathered. By incorporating social subsystem costs and benefits in the IT investment process, decision-makers gain a greater appreciation for hidden costs and benefits, and thus clarify anticipated IT payoff.