Problems in implementing and operating a manufacturing resource planning information system
Journal of Management Information Systems
European Journal of Information Systems
Effective Measurement and Management of It Costs and Benefits: Key Issues
Effective Measurement and Management of It Costs and Benefits: Key Issues
Journal of Management Information Systems - Special issue: Impacts of information technology investment on organizational performance
Information systems evaluation: navigating through the problem domain
Information and Management
An ERP-client benefit-oriented maintenance taxonomy
Journal of Systems and Software
The impact of enterprise application integration on information system lifecycles
Information and Management
Integrating ERP using EAI: a model for post hoc evaluation
European Journal of Information Systems - Special issue: Making enterprise systems work
Linking knowledge transformation to information systems evaluation
European Journal of Information Systems
Information and Management
ERP systems adoption: An exploratory study of the organizational factors and impacts of ERP success
Information and Management
Evaluating the Adoption of Enterprise Application Integration in Health-Care Organizations
Journal of Management Information Systems
Framework for the evaluation of an information system
International Journal of Information Technology and Management
Investigating the integration of SMEs' information systems: an exploratory case study
International Journal of Information Technology and Management
The Journal of Strategic Information Systems
A framework based measurements for evaluating an IS quality
APCCM '08 Proceedings of the fifth Asia-Pacific conference on Conceptual Modelling - Volume 79
A review of the factors which influence the use and usefulness of information systems
Environmental Modelling & Software
Organizational structural strategies in risk management implementation: best practices and benefits
WSEAS Transactions on Information Science and Applications
Information and Management
Information systems evaluation: an ongoing measure
International Journal of Business Information Systems
An exploratory study of indirect ICT costs using the structured case method
International Journal of Information Management: The Journal for Information Professionals
Visualising a knowledge mapping of information systems investment evaluation
Expert Systems with Applications: An International Journal
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The management of Information Technology (IT) and Information Systems (IS) is considered a complex exercise by academics and practitioners alike. The reason for this is that there are ubiquitous portfolios of tangible and intangible benefits that are offered to an organization following the adoption of IT/IS that, in turn, all need managing to ensure realization. Organizations also have to take into account the direct and often larger indirect costs that are typically associated with IT/IS deployments. To provide managers with a critical insight into the management of new technology, this paper uses a case study research strategy to examine the technology management experiences of a leading U.K. manufacturing organization during its adoption of a vendor-supplied Manufacturing Resource Planning (MRPII) information system. Following the lack of attention given to human and organizational technology management factors while implementing MRPII, the vendor-based information system was later abandoned and deemed a failure. In addressing those technology management factors that were later identified as important, it was found that key employees were able to overcome a number of organizational barriers and develop and implement a bespoke MRPII system that significantly improved the organization's competitive position. Technology management taxonomies that contributed to the failure and later successful implementation of MRPII are identified and discussed. The organization's experiences in solving the problems associated with the implementation of their IS offers a learning opportunity for those companies that are seeking a competitive advantage through technology management.