Post implementation evaluation of computer-based information systems: current practices
Communications of the ACM
Leveraging the new infrastructure: how market leaders capitalize on information technology
Leveraging the new infrastructure: how market leaders capitalize on information technology
Analysing information systems evaluation: another look at an old problem
European Journal of Information Systems - Special issue on information systems evaluaiton
European Journal of Information Systems
Does successful investment in information technology solve the productivity paradox?
Information and Management
European Journal of Information Systems
Effective Measurement and Management of It Costs and Benefits: Key Issues
Effective Measurement and Management of It Costs and Benefits: Key Issues
Journal of Management Information Systems
The impact of enterprise application integration on information system lifecycles
Information and Management
Computers and Operations Research
A methodology for ERP misfit analysis
Information and Management
Business model scenarios for remote management
Journal of Theoretical and Applied Electronic Commerce Research
A framework based measurements for evaluating an IS quality
APCCM '08 Proceedings of the fifth Asia-Pacific conference on Conceptual Modelling - Volume 79
Evaluation of electronic maritime services using fuzzy logic techniques
International Journal of Business Information Systems
Information Sciences: an International Journal
A review of the factors which influence the use and usefulness of information systems
Environmental Modelling & Software
International Journal of Business Information Systems
Empirical analysis of risk-taking behavior in IT platform migration decisions
Computers in Human Behavior
The priority factor model for customer relationship management system success
Expert Systems with Applications: An International Journal
A structured methodology for assessing and improving e-services in digital cities
Telematics and Informatics
The effects of peer intrinsic and extrinsic motivation on MMOG game-based collaborative learning
Information and Management
Transforming e-services evaluation data into business analytics using value models
Electronic Commerce Research and Applications
IT/IS implementation risks and their impact on firm performance
International Journal of Information Management: The Journal for Information Professionals
An exploratory study of indirect ICT costs using the structured case method
International Journal of Information Management: The Journal for Information Professionals
Information Technology and Management
Predicting e-commerce company success by mining the text of its publicly-accessible website
Expert Systems with Applications: An International Journal
Municipal benefits of participatory urban sensing: a simulation approach and case validation
Journal of Theoretical and Applied Electronic Commerce Research
A Critical Systems View of Power-Ethics Interactions in Information Systems Evaluation
Information Resources Management Journal
International Journal of Enterprise Information Systems
Visualising a knowledge mapping of information systems investment evaluation
Expert Systems with Applications: An International Journal
Green information technology strategic justification and evaluation
Information Systems Frontiers
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Information systems (IS) make it possible to improve organizational efficiency and effectiveness, which can provide competitive advantage. There is, however, a great deal of difficulty reported in the normative literature when it comes to the evaluation of investments in IS, with companies often finding themselves unable to assess the full implications of their IS infrastructure. Although many of the savings resulting from IS are considered suitable for inclusion within traditional accountancy frameworks, it is the intangible and non-financial benefits, together with indirect project costs that complicate the justification process. In exploring this phenomenon, the paper reviews the normative literature in the area of IS evaluation, and then proposes a set of conjectures. These were tested within a case study to analyze the investment justification process of a manufacturing IS investment. The idiosyncrasies of the case study and problems experienced during its attempts to evaluate, implement, and realize the holistic implications of the IS investment are presented and critically analyzed. The paper concludes by identifying lessons learnt and thus, proposes a number of empirical findings for consideration by decision-makers during the investment evaluation process.