Misuse and disuse of DSS models
Journal of Systems Management
Computers and Profits: Quantifying Financial Benefits of Information
Computers and Profits: Quantifying Financial Benefits of Information
Information systems evaluation: navigating through the problem domain
Information and Management
An exploratory cognitive DSS for strategic decision making
Decision Support Systems
Important human factors for systems development success: a user focus
Strategies for managing IS/IT personnel
Exploring the influence of perceptual factors in the success of web-based spatial DSS
Decision Support Systems
Investment justification of information technology in manufacturing
International Journal of Computer Applications in Technology
Framework for the evaluation of an information system
International Journal of Information Technology and Management
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Traditional cost-benefit approaches to evaluating the effectiveness of decision support systems are generally regarded as inadequate. More recent approaches account for the intangible benefit overlooked by traditional cost-benefit analysis, but still attempt to express benefits in terms of costs. This paper focuses on a value analysis. It advocates a methodology for (1) identifying significant intangible benefits for a specific decision support system (2) quantifying these benefits in value terms, and (3) establishing a decision rule for identifying the significance of the proposed system. Finally, an alternative approach at deriving the benefit utilities is examined.