Training end users: an exploratory study
MIS Quarterly
End user perceptions of DSS training and DSS usage
Journal of Systems Management
Decision support system effectiveness: a review and an empirical test
Management Science
A discrepancy model of end-user computing involvement
Management Science
Group process and conflict in system development
Management Science
Computerization and management: A study of conflict and change
Information and Management
User participation in system development revisited
Information and Management
The effect of user engagement on system success: a meta-analytical integration of research findings
Information and Management
International Journal of Human-Computer Studies
The relationship between user participation and system success: a simultaneous contingency approach
Information and Management
The measurement of user information satisfaction
Communications of the ACM
An empirical investigation of ODSS impact on individuals and organizations
Decision Support Systems
Patterns of Excellence for Is Professionals: An Analysis of Communication Behavior
Patterns of Excellence for Is Professionals: An Analysis of Communication Behavior
Testing the determinants of microcomputer usage via a structural equation model
Journal of Management Information Systems - Special section: Navigation in information-intensive environments
Journal of Management Information Systems
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Improving user satisfaction with information systems is an important consideration given the amount of resources organizations invest in systems development. Many factors are likely to play a role in enhancing the satisfaction users feel toward their systems, but probably none is as important as having knowledgeable, well-trained users participate in a meaningful way in the system development process. This study empirically tests the importance of user participation, user experience, user/developer communication, user training, user influence, and user conflict encountered during the system development process. A sample of 228 system users were used for a multivariate regression model testing the importance of these factors. The results indicate that user participation, user training, and user expertise can explain 61% of the variance in user satisfaction with their systems. The other factors showed no statistical significance in this study. Based on the results, managerial recommendations are proposed to people responsible for the systems development process in organizations.