Investigating the success of ERP systems: Case studies in three Taiwanese high-tech industries

Authors:
Shih-Wen Chien;Shu-Ming Tsaur
Affiliations:
National Pingtung Institute of Commerce, Department of Commerce Automatic & Management, 51 Min Sheng E. Road, Pingtung 900, Taiwan, ROC;Department of Management Information, Ching Yun University, Jhongli, Taiwan 320, ROC
Venue:
Computers in Industry
Year:
2007

Citing 19
Cited 6

System development methods—a comparative investigation

MIS Quarterly
A short-form measure of user information satisfaction: a psychometric evaluation and notes on use

Journal of Management Information Systems
The quantification of decision support benefits within the context of value analysis

MIS Quarterly
What is being done to measure user satisfaction with EDF/MIS

Information and Management
The use of decision criteria in selecting information systems/technology investments

MIS Quarterly
A confirmatory factor analysis of the end-user computing satisfaction instrument

MIS Quarterly
Service quality: a measure of information systems effectiveness

MIS Quarterly
Task-technology fit and individual performance

MIS Quarterly
An expanded instrument for evaluating information system success

Information and Management
Putting the enterprise into the enterprise system

Harvard Business Review
The balanced scorecard: a foundation for the strategic management of information systems

Decision Support Systems
The measurement of user information satisfaction

Communications of the ACM
The critical success factors for ERP implementation: an organizational fit perspective

Information and Management
Assessing the Validity of IS Success Models: An Empirical Testand Theoretical Analysis

Information Systems Research
Perception differences of software success: provider and user views of system metrics

Journal of Systems and Software
Managerial Issues of Enterprise Resource Planning Systems

Managerial Issues of Enterprise Resource Planning Systems
The DeLone and McLean Model of Information Systems Success: A Ten-Year Update

Journal of Management Information Systems
Evaluating information systems effectiveness - part i:: comparing evaluation approaches

MIS Quarterly
Organizational characteristics and MIS success in the context of small business

MIS Quarterly

Intelligent Laboratory Resource Supply Chain Conceptual Network Model with Process and Information Integration, Visibility and Flexibility

ICA3PP '09 Proceedings of the 9th International Conference on Algorithms and Architectures for Parallel Processing
A multilevel explanation of end-user computing satisfaction with an enterprise resource planning system within an international manufacturing organization

Computers in Industry
Impact of an ERP system's capabilities upon the realisation of its business value: a resource-based perspective

Information Technology and Management
Enterprise Resource Planning systems: An assessment of applicability to Make-To-Order companies

Computers in Industry
A Classification Framework of Critical Success Factors for ERP Systems Implementation: A Multi-Stakeholder Perspective

International Journal of Enterprise Information Systems
ERP measure success model; a new perspective

Proceedings of the 2013 International Conference on Information Systems and Design of Communication

Quantified Score

Hi-index	0.00

Visualization

Abstract

The measurement of enterprise resource planning (ERP) systems success or effectiveness is critical to our understanding of the value and efficacy of ERP investment and managerial actions. Whether traditional information systems success models can be extended to investigating ERP systems success is yet to be investigated. This paper proposes a partial extension and respecification of the DeLone and MacLean model of IS success to ERP systems. The purpose of the present research is to re-examine the updated DeLone and McLean model [W. DeLone, E. McLean, The DeLone McLean model of information system success: a ten-year update, Journal of Management Information Systems 19 (4) (2003) 3-9] of ERP systems success. The updated DeLone and McLean model was applied to collect data from the questionnaires answered by 204 users of ERP systems at three high-tech firms in Taiwan. Finally, this study suggests that system quality, service quality, and information quality are most important successful factors.