A short-form measure of user information satisfaction: a psychometric evaluation and notes on use
Journal of Management Information Systems
Developing a multidimensional measure of system-use in an organizational context
Information and Management
Software developer perceptions about software project failure: a case study
Journal of Systems and Software - Special issue on software engineering education and training for the next millennium
The measurement of user information satisfaction
Communications of the ACM
Seeking consonance in information systems
Journal of Systems and Software
A Step-by-Step Approach to Using the SAS System for Factor Analysis and Structural Equation Modeling
A Step-by-Step Approach to Using the SAS System for Factor Analysis and Structural Equation Modeling
Feedback and Organization Development: Using Databased Methods
Feedback and Organization Development: Using Databased Methods
Software developers' views of end-users and project success
Communications of the ACM - Security in the Browser
Journal of Systems and Software
Reducing software requirement perception gaps through coordination mechanisms
Journal of Systems and Software
An AHP-based methodology to rank critical success factors of executive information systems
Computer Standards & Interfaces
Information and Software Technology
International Journal of Enterprise Information Systems
A Management Perspective on the Failure of IS&T Projects
International Journal of Information Technology Project Management
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The success of information systems (ISs) is normally defined as a composite of such performance measures as cost, time, and savings. With few systems being completed on time and within budget, application developers and users have moved to other perspectives that reflect value to organizations. Sometimes these other approaches include feedback from peers, subordinates and various other stakeholders instead of the traditional superior-subordinate performance evaluation models. Noticing the need to improve existing IS success measures for providers and users, common instruments were used to measure difference in perception over the distinct stakeholder groups of IS users and IS staff. Based on confirmatory factor analysis (CFA), the data support significant differences in perceptions between IS users and IS staff on the indicators of IS service, user satisfaction and IS staff job performance. The findings suggest efforts should be made to establish partnerships with all stakeholders to provide a more complete control process for IS development. This may include spelling out the requirements, metrics to be used, an the expectations of the deliverables and the current state of technology. Software metrics of success depend on where an individual is in the organization. Agreeing on the system success cannot occur until there is a mutual understanding of objectives and the purpose of the software.