Enterprise resource planning: the role of the CIO and it function in ERP
Communications of the ACM
Enterprise resource planning: cultural fits and misfits: is ERP a universal solution?
Communications of the ACM
A Critical Success Factors Model For ERP Implementation
IEEE Software
Perception differences of software success: provider and user views of system metrics
Journal of Systems and Software
HICSS '01 Proceedings of the 34th Annual Hawaii International Conference on System Sciences ( HICSS-34)-Volume 8 - Volume 8
ERP plans and decision-support benefits
Decision Support Systems
The DeLone and McLean Model of Information Systems Success: A Ten-Year Update
Journal of Management Information Systems
TAM-based success modeling in ERP
Interacting with Computers
Information and Management
An AHP-based methodology to rank critical success factors of executive information systems
Computer Standards & Interfaces
International Journal of Enterprise Information Systems
A Set of Criteria for Selection of Enterprise Resource Planning ERP
International Journal of Enterprise Information Systems
International Journal of Enterprise Information Systems
International Journal of Enterprise Information Systems
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Although organizations can gain many benefits from successful implementation of an enterprise resource planning ERP system, there are high failure rates in ERP implementation projects. Therefore, a better understanding of ERP implementation success is a critical. One of the best known approaches used to define and measure ERP implementation success has been the critical success factors CSF approach. In this study, the authors investigate the current literature of critical success factors CSFs of ERP systems implementation and propose a new classification framework, categorized according to six proposed fundamental stakeholders. The authors then map those critical success factors to three different stages of an ERP project lifecycle. In addition, they identify several roles that each stakeholder may play during the ERP systems project lifecycle. The proposed classification framework provides organizations with a classification tool to help them identify the CSFs and those stakeholders who are most likely to have an impact on the implementation of the ERP system, which will help organizations to better plan for the implementation of their ERP systems.