The relation of requirements uncertainty and stakeholder perception gaps to project management performance

  • Authors:

  • James J. Jiang;Gary Klein;Shelly P. J. Wu;T. P. Liang

  • Affiliations:

  • Department of Information Management, Department of Management Information Systems, University of Central Florida, Orlando, FL 32816-1400, United States and Department of Information Management, N ...;University of Colorado, College of Business and Administration, P.O. Box 7150, Colorado Springs, CO 80933-7150, United States;Department of Information Management, National Sun Yet-Sen University, 70, Lienhai Rd., Gushan District, Kaohsiung 804, Taiwan;Department of Information Management, National Sun Yet-Sen University, 70, Lienhai Rd., Gushan District, Kaohsiung 804, Taiwan

  • Venue:
  • Journal of Systems and Software
  • Year:
  • 2009

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Abstract

Researchers consider requirements uncertainty as a problem to be addressed during information system development by choosing an appropriate strategy to mitigate the uncertainty. However, this strategy avoids addressing issues present at the start of a project. Those include differences in perception between two prominent stakeholders: users and developers. The problems caused by this perception gap are demonstrated to be at least as significant as components of requirements uncertainty. A model is developed and empirically tested that shows a good portion of residual performance risks in a project are explained by perception gaps. These gaps present a new opportunity to address difficulties in a project before the development efforts begin.